Cleartrip — Complaint against cleartrip pvt. ltd. (india) for not refunding partial refund amount

jigar68

Address:

Vadodara, Gujarat, 390023

My name is jigar narendrakumar joshi. I had purchased an air ticket from cleartrip (Online travel booking company) for round-trip from mumbai to dammam, saudi arabia on 13th march, 2016. My flight for dammam was dated on 17th march 2016. I had a return flight to mumbai which is scheduled on 15th april 2016 (After 28 days). Due to unavoidable circumstances, i have to extend my stay at saudi arabia. At the time of booking, i already purchased an air ticket with refundable option. Now today when i have submit for cancellation of my ticket from dammam to mumbai. I got a mail mentioning "nil" refundable amount. Though having a refundable ticket, i am not able to get refund. Which is totally non-judgmental. I am extremely disappoint with the matter. I have sent mails to lodge my complain and tried to get refund, but cleartrip is adamantly refusing for refund. Their excuses (Prevaricating the matter) are uploaded in a pdf file on google drive along with my ticket, mail communications, refund details, and fair rules of the cleartrip.
The link for google drive is "https://drive. Google.com/open? Id=0b7fqq_kezwm2dtl6cfy5y25kzjq"

Their response for my first mail was"the ticket is non - refundable", then i sent them image showing my refundable ticket, over which they replied that "you have done the partial journey (Mumbai - dammam), so that the remaining partial fare can not be refunded as per our rules". I again mailed them with snapshot of their fare rules (They regularly mentioned at the time of booking), which clearly shows that, "partial fare shall be returned if the ticket is refundable".
Now their reply is, "we would request you to kindly register yourself with cleartrip using the same email address mentioned on your booking. Once you have registered yourself, you can view the fare rules for your booking where it mentions"after departure"the fare is non-refundable."

It means if a customer purchase refundable ticket for any travel, cleartrip is showing different fare rules for a customer who has purchase tickets using sign in option and the others, who purchased ticket w/o signed in. This is how cleartrip is cheating with customers.

Thank you.In case of telephonic conversation / clarification, my current phone no is. (+[protected] / after 10th june (+91 [protected])

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ClearTrip customer support has been notified about the posted complaint.

Jun 04, 2016

Updated by jigar68 My name is Jigar Narendrakumar Joshi. I had purchased an air ticket from Cleartrip (Online travel booking company) for Round-trip from Mumbai to Dammam, Saudi Arabia on 13th March, 2016. My flight for Dammam was dated on 17th March 2016. I had a return flight to Mumbai which is scheduled on 15th April 2016 (After 28 days). Due to unavoidable circumstances, I have to extend my Stay at Saudi Arabia. At the time of Booking, I already purchased an Air Ticket with Refundable option.Now today when I have submit for cancellation of my ticket from Dammam to Mumbai.I got a mail mentioning "NIL" refundable amount. Though having a refundable ticket, I am not able to get refund.which is totally non-judgmental.I am extremely disappoint with the matter. I have sent mails to lodge my complain and tried to get refund, but Cleartrip is adamantly refusing for refund. Their Excuses (Prevaricating the Matter) are uploaded in a PDF file on google drive along with My Ticket, Mail Communications, Refund details, and Fair Rules of the Cleartrip.
The link for Google drive is " https://drive.google.com/open?id=0B7fQq_kezWm2dTl6cFY5Y25KZjQ"

Their response for my first mail was" The ticket is Non- Refundable", then I sent them Image showing my refundable Ticket, over which they replied that "You have done the Partial Journey (Mumbai- Dammam), so that the remaining partial fare can not be refunded as per Our rules".I again Mailed them with snapshot of their fare rules (They regularly mentioned at the time of Booking), which clearly shows that, "Partial fare shall be returned if the Ticket is refundable".
Now their reply is, "We would request you to kindly register yourself with Cleartrip using the same email address mentioned on your booking. Once you have registered yourself, you can view the fare rules for your booking where it mentions "After Departure" the fare is Non-Refundable."

It means if a Customer Purchase Refundable ticket for any travel, Cleartrip is showing different Fare rules for a Customer who has Purchase tickets using sign in option and the Others, Who purchased ticket w/o Signed In. This is how Cleartrip is cheating with customers.

Thank you. In case of telephonic Conversation / Clarification, My Phone No is. (+[protected]