Cleartrip — Convenience Fee on Cancelled Flight!!

Address:

Hyderabad, Andhra Pradesh

https://www.facebook.com/cleartrip ClearTrip: Refund unfair Convenience Fee! Trip ID : [protected] I booked this round trip tickers for my family from Hyderabad to Chennai. It was booked a month ago from the travel dates.. We were to leave June 11st and return on 15th.. We started the travel to Chennai on June 11th and was on our return to Chennai (to travel to Hyderabad) on 14th to catch the flight back on June 15th Morning.. On 14th I got a call from the airline(SpiceJet) saying the flight is cancelled.. We received no calls from ClearTrip.. I managed to get tickets from another airline at astronomical price and flew back to Hyderabad... Even after June 15th we received no call from ClearTrip and our ticket was also not cancelled, even thought the flight was cancelled and me and my family was left at lurch at the last moment!! When I called Cleartrip later, I was told that I should cancel the ticket online (even though it was to be done by them as the airline cancelled their flight).. Anyways, I cancelled the ticket for refund and gave the reason for the same.. to my surprise I was charged a convenience fee of Rs.1400/-!! When I objected I was told by the customer service rep that it is a bank charge and is nothing to do with them... my reasoning with them stating that here is a customer who was left at lurch with his family in the last min and you never called us, and yet you are charging me a convenience fee? did not yield anything.. Further, I have learned, as is the industry practice, that when you reverse the credit card transactions, the bank charges also stands reversed as well... even if the bank charges it cannot be passed onto the customer who has already been dinged!! It is unfair, illegal and unethical.. Though I will win this case if I take it to the consumer court, I hope that the cleartrip will do the needful and refund the convenience fee (as we only got inconvenience at any rate!). Better business practice, fairness and ethics would dictate refunding of the same! Thanks Raj Chingaravelu +[protected]