[Resolved]  Cleartrip — Did not let me stay in hotel-Still no refund

Address:New Delhi, Delhi

Had booked a room at the hotel for myself and friend for 25th Oct 2014. Paid through credit card on cleartrip. On reaching hotel, showed my driving license but hotel staff said local ID proof not acceptable. No where during booking it was mentioned that local ID proof is not accepted. Hotel staff said its some new government ruling. Have booked other hotels in Delhi through cleartrip earlier and never faced any problem. Called up Cleartrip support. Call answered by Vaishali. After a lot of discussions and waiting for close to 25 minutes on line, no solution reached. Asked her, if she could change the booking atleast in my companion's name as he had ID proof of another state, she blatantly said that cannot be done. I then asked her, I will not stay in the hotel, atleast let my companion stay. She again said no! By this time it was almost an hour I was sitting at the hotel helpless and neither the hotel staff nor your customer support was helping. Then I asked Vaishali to connect to her boss Vishal Chheda. He said that he will get back in half hr. Waited there. He called back and said that I cannot stay in hotel, nor can he transfer me to any other hotel, what he can do is let me know if a full refund will be done or not by tomorrow. Till date no call has come. I had asked him to share his mobile number so that I can get back but he blatantly refused to do so. I have never been in such a horrible situation on my life. Have been a loyal cleartrip customer for years and luckily there were never any issues with booking filghts/hotels. Never had I thought that in case of any issue if I had to get in touch with your customer support, it would turn to be such a nightmare. I demand a full refund ASAP as I did not get to stay in the hotel.
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Complaint marked as Resolved 
Got a mail from cleartrip today. Full amount will be refunded. Brings back my faith in the brand. Although the inconvenience caused cannot be corrected but the action is sufficient.
ClearTrip customer support has been notified about the posted complaint.
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