Cleartrip — Duped my cancellation money

Address:

New Delhi, Delhi

[My Trip ID : [protected]] I am writing to you in connection with the above flight which I was booked onto 16 Aug, 2014 with cleartrip. My travel destination was Srinagar, where the weather has been in its worst conditions. So, I wanted to cancel my air tickets that is rupees 16, 776. So, I asked cleartrip to cancel my tickets and issue me a travel voucher or something. They directly refused to process my request. Then, I directly contacted the airline (i.e. Indigo) and they have offered me the travel voucher of whole airline fees (i.e. 12, 000). But, I'm really disappointed with cleartrip customer service. I think cleartrip really doesn't care about the customer's problem. Being a travel airline agent, cleartrip should be responsible to protect the customer’s interest. They charged me 250 rupees per passenger (on one-way travel) for cancellation. We made return-way booking of 4 persons and they charged us 2000 rupees for cancellation just because of natural disaster. Is it justify? I really don't think so. Cleartrip is a really fake travel agent and I'll suggest you not to book your any itinerary from them.