Cleartrip — Flight cancelled / no response

Address:

1030

Dear team,

My trip id [protected]. I have tickets from brussels to delhi via istanbul on 6th april 2016.
Ticket number 235-[protected], 235-[protected], 235-[protected]

My flight from brussels to istanbul is cancelled due to attack in brussels. I called airline to find me alternative. Airline team told me to connect to cleartrip as i booked my ticket via clear trip, i called cleartrip more then 10 times and send many mails for the changes of my flight. But every time new customer care representative attend the call and no one is responding to my concern.

In every call they promised me to call back but no one call me back on my number and not even a single mail stating they not able to connect me.

They are asking me to connect to airline which i have already done . I made mr. Nirav to be on conf call with turkish airline representative. But they booked me an alternative flight and ask cleartrip for passing eternity to me. But till now no one has send any update on my concern,

I have paid amount to clear trip and not to airline

I need to fly on 6th april but till now there is no provision available to me. I am highly disappointed and dissatisfied with the service.

Please take an action regarding this .