[Resolved]  Cleartrip — Fraudulent practice, not processing refund

Address:

Gurgaon, Haryana

Trip ID: [protected].

I had booked an international return flight from Delhi to Singapore on Air India through Cleartrip. As one of the connection flights was delayed by more than 20 hours, I was promised by Air India as well as the Cleartrip customer care that I am entitled to a 100% refund on the flight. And so I decided to cancel the flight and asked Cleartrip to process the refund.

When I followed up on this, I was told that I need to get the flight status changed from Flown to Open to process the refund. For this i spent 4 months following up with various Air India Customer care numbers, Airport offices, Regional offices and finally made a complaint to the Air India National Vigilance officer. Needless to say this was an extremely expensive and time-consuming task but I was able to get this done.

After going through all this trouble, Cleartrip now tells me that I am not entitled to any refund because the cost of the cancelled flight is less than the overall cost of the return ticket of a combined journey.


- Why was I not told of this when I was making the request for cancellation? I would not have done so and booked an expensive one way ticket to be able to fly the same day.

- Why was I asked to run around to get the flight status changed when I was not entitled to a refund.

- The responses of clearTrip on mail are appalling, making generic statements and just copying text from other mails.

I have confirmed with Air India that the refund for the sector I cancelled should be approximately 13000 rupees.
And I am entitled to it as guided by the Air India Airport staff, Air India Customer care, Regional Manager of Air India Office Delhi, Cleartrip executive's I have spoken to up until the last mail I received.

I hope ClearTrip takes notice of this issue and checks their processes. I am entitled to the refund and after all these delays and effort I have put in, I would really appreciate if this is done ASAP !!


Following is the mail communication with ClearTrip:

E-care Customer Support via 7h66yusrlare3n.9-lyuteau.ap1.bnc.salesforce.com 4:25 PM (21 hours ago)


to me


Dear Ishan,

This is with reference to refund of your flight cancellation under Trip ID: [protected].

We apologize for the delay in our reply and the inconvenience that may have caused to you.

As per information received from our concern team as the entire reservation was done under one PNR (one consolidated fare) the fare for the used New Delhi - Chennai and Changi - New Delhi sector is higher. Hence, we regret to inform you that, no refund is applicable for the unused sector Chennai - Changi.

In case if you wish to cross verify with airline you can contact on below mentioned number.

Air India : [protected]

Thank you for choosing Cleartrip.

Regards,

Priyanka Ghoderao
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com

[protected] Original Message[protected]
From: E-care Customer Support [[protected]@cleartrip.com]
Sent: 5/21/2014 11:35 AM
To: [protected]@gmail.com
Subject: Re: FW: Re: Flights & flight booking related questions

Dear Ishan,

This is with reference to refund of your flight cancellation under Trip ID: [protected].

We apologize for the delay in our reply and the inconvenience that may have caused to you.

We do understand your concern however, as your entire reservation is under one PNR and the New Delhi - Chennai and Changi - New Delhi sector is utilized, for Chennai - Changi sector we would like to let you know that this is one of the rare incident and our concern team is following up with the airline on the refund. The same may take longer than expected hence, we would require some time to update you. Once we receive a revert from the airline we shall get back you.

We appreciate your patience and cooperation.

Thank you for choosing Cleartrip.

Regards,

Priyanka Ghoderao
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com

[protected] Original Message[protected]
From: Ishan Yadav [[protected]@gmail.com]
Sent: 5/20/2014 4:36 PM
To: [protected]@cleartrip.com
Subject: Re: FW: Re: Flights & flight booking related questions

Dear team,

As you have seen, I went through a lot of trouble in getting the status
changed. In the end I had to escalate the matter to the Delhi regional head
and the Air India Country Vigilance head to get this done. As per our
previous conversations, this was the only issue holding the refund.

I understand that you need confirmation from Air India for the same, but
given that we have been working on this for over 4 months now, I would
appreciate if you can speed up the process and process the refund at the
earliest.

Thank you.

Regards,
Ishan


On Tue, May 20, 2014 at 10:05 AM, E-care Customer Support <
[protected]@cleartrip.com> wrote:

> Dear Ishan,
>
> This is with reference to refund of your flight cancellation under Trip
> ID: [protected].
>
> We apologize for the delay in our reply and the inconvenience that may
> have caused to you.
>
> We would like to inform you that, our concern team is following up with
> the airline for refund however, we are still awaiting revert from the them,
> as the same needs to be authorized by the airline.
>
> Hence, we would need more time to update you on the refund status. We
> regret to inform you that, we shall not be able to commit on a time frame,
> we shall revert to you once we receive an update from the airline.
>
> Thank you for choosing Cleartrip.
>
> Regards,
>
> Priyanka Ghoderao
> Customer Service Executive
> Cleartrip Customer Care
> www.cleartrip.com
>
>
>[protected] Original Message[protected]
> From: E-care Customer Support [[protected]@cleartrip.com]
> Sent: 5/17/2014 5:37 PM
> To: [protected]@gmail.com
> Subject: Re: FW: Re: Flights & flight booking related questions
>
> Dear Ishan,
>
> Thank you for writing to us regarding refund of your flight cancellation
> under Trip ID: [protected].
>
> We apologize for the delay in our reply and the inconvenience that may
> have caused to you.
>
> We have forwarded your email to our concern team to check with the airline
> on the refund status and endorsement copy. We request you to give us 2 - 3
> working days to update on same.
>
> Thank you for choosing Cleartrip.
>
> Regards,
>
> Priyanka Ghoderao
> Customer Service Executive
> Cleartrip Customer Care
> www.cleartrip.com
>
>
>[protected] Original Message[protected]
> From: Ishan Yadav [[protected]@gmail.com]
> Sent: 5/16/2014 1:32 PM
> To: [protected]@cleartrip.com
> Subject: Re: FW: Re: Flights & flight booking related questions
>
> Dear Priyanka,
>
> I have got the confirmation from Air India that the flight status has been
> changed and that the refund can be processed now. Please take appropriate
> action and keep me informed of the progress.
>
> Thank you
> Regards,
> Ishan
>
>
> On Sun, May 11, 2014 at 10:58 AM, E-care Customer Support <
> [protected]@cleartrip.com> wrote:
>
> > Dear Ishan,
> >
> > This is with reference to refund of your flight cancellation under Trip
> > ID: [protected].
> >
> > We apologize for the delay in our reply and the inconvenience that may
> > have caused to you.
> >
> > We would like to inform you that, as we have already escalated this to
> > airline sales which is the last point of contact from travel agency point
> > of view.
> >
> > Therefore, in case if you wish to escalate, we request you to do so with
> > Air India as the refund is pending at their end and we cannot do much
> about
> > it until they do the changes from their end.
> >
> > Please find below airline contact number.
> >
> > Air India : [protected]
> > Airline PNR : JWWXV
> > E-ticket number : 098-[protected]
> >
> > Thank you for choosing Cleartrip.
> >
> > Regards,
> >
> > Priyanka Ghoderao
> > Customer Service Executive
> > Cleartrip Customer Care
> > www.cleartrip.com
> >[protected] Original Message[protected]
> > From: E-care Customer Support [[protected]@cleartrip.com]
> > Sent: 5/9/2014 2:58 PM
> > To: [protected]@gmail.com
> > Subject: RE: FW: Re: Flights & flight booking related questions
> >
> > Dear Ishan,
> >
> > Thank you for writing to us regarding refund of your flight cancellation
> > under Trip ID: [protected].
> >
> > We apologize for the delay in our reply and the inconvenience that may
> > have caused to you.
> >
> > We have forwarded your email to our concern team. We request you to give
> > us 2 working days to get back to you.
> >
> > Thank you for choosing Cleartrip.
> >
> > Regards,
> >
> > Priyanka Ghoderao
> > Customer Service Executive
> > Cleartrip Customer Care
> > www.cleartrip.com
> >
> >[protected] Original Message[protected]
> > From: Ishan Yadav [[protected]@gmail.com]
> > Sent: 5/8/2014 2:51 PM
> > To: [protected]@cleartrip.com
> > Subject: Re: Flights & flight booking related questions
> >
> > Dear Priyanka,
> >
> > Please provide the e-mail id for Cleartrip manager who is in charge
> > of escalation of issues.
> >
> > Regards,
> > Ishan
> >
> >
> > On Thu, May 8, 2014 at 11:13 AM, E-care Customer Support <
> > [protected]@cleartrip.com> wrote:
> >
> > > Dear Ishan,
> > >
> > > Thank you for writing to us regarding refund of your flight
> cancellation
> > > under Trip ID: [protected]
> > >
> > > We apologize for the delay in our reply and the inconvenience that may
> > > have caused to you.
> > >
> > > Please note, that our concern team is following up with the airline.
> We
> > > regret to inform you that, as we are still awaiting update on same.
> Once
> > we
> > > receive any revert from airline we shall update you on the refund
> status
> > > accordingly.
> > >
> > > Thank you for choosing Cleartrip.
> > >
> > > Regards,
> > >
> > > Priyanka Ghoderao
> > > Customer Service Executive
> > > Cleartrip Customer Care
> > > www.cleartrip.com
> > >
> > >[protected] Original Message[protected]
> > > From: Ishan Yadav [[protected]@gmail.com]
> > > Sent: 5/8/2014 12:55 PM
> > > To: [protected]@cleartrip.com
> > > Subject: Re: Flights & flight booking related questions
> > >
> > > Dear team,
> > >
> > > As I have not received any update from Cleartrip, I am following up
> with
> > > Air India myself to change the flight status from flown to open. Would
> > > appreciate some regular communication on open topics going forward.
> > >
> > > I will let you know when the flight status has been changed so you can
> > > process the refund.
> > >
> > > Please note that I am not in the country and not reachable on my cell
> > > number, you can reach me by mail.
> > >
> > > Regards,
> > > Ishan
> > >
> > >
> > > On Fri, Mar 21, 2014 at 1:18 PM, E-care Customer Support <
> > > [protected]@cleartrip.com> wrote:
> > >
> > > > Dear Ishan,
> > > >
> > > > Thank you for writing to us regarding refund of your flight
> > cancellation
> > > > under Trip ID: [protected]
> > > >
> > > > We apologize for the delay in our reply and the inconvenience that
> may
> > > > have caused to you.
> > > >
> > > > We would like to inform you that our concern team is following up
> with
> > > the
> > > > airline. However, we regret to inform you that, as we are still
> > awaiting
> > > > update on same. Once we receive any revert from airline we shall
> update
> > > you
> > > > on the refund status accordingly.
> > > >
> > > > Thank you for choosing Cleartrip.
> > > >
> > > > Regards,
> > > >
> > > > Priyanka Ghoderao
> > > > Customer Service Executive
> > > > Cleartrip Customer Care
> > > > www.cleartrip.com
> > > >
> > > >[protected] Original Message[protected]
> > > > From: Ishan Yadav [[protected]@gmail.com]
> > > > Sent: 3/20/2014 12:24 PM
> > > > To: [protected]@cleartrip.com
> > > > Subject: Re: Flights & flight booking related questions
> > > >
> > > > Hello Priyanka,
> > > >
> > > > Please provide an update on the status of refund. It has been over 2
> > > month
> > > > since the request was initiated. Please provide detailed information
> > and
> > > > estimated closure date. I can be reached on [protected].
> > > >
> > > > Regards,
> > > > Ishan
> > > >
> > > > > On Mar 1, 2014, at 8:28 PM, E-care Customer Support <
> > > > [protected]@cleartrip.com> wrote:
> > > > >
> > > > > Dear Ishan,
> > > > >
> > > > > Thank you for writing to us regarding refund of your flight
> > > cancellation
> > > > under Trip ID: [protected]
> > > > >
> > > > > We apologize for the delay in our reply and the inconvenience that
> > may
> > > > have caused to you.
> > > > >
> > > > > We regret to inform you that, we are still awaiting revert from the
> > > > airline however, our concern team is following up with the airline
> and
> > > once
> > > > we receive an update from the airline the applicable amount (if any)
> > > shall
> > > > be processed from our end. The amount shall be credited to the same
> > > account
> > > > / card which was used for making the payment. It will take 5 - 7
> > working
> > > > days for the amount to get credited to your account, depending on the
> > > > issuing bank.
> > > > >
> > > > > Please note, processing fee of Rs. 200/- is non-refundable.
> > > > >
> > > > > Thank you for choosing Cleartrip.
> > > > >
> > > > > Regards,
> > > > >
> > > > > Priyanka Ghoderao
> > > > > Customer Service Executive
> > > > > Cleartrip Customer Care
> > > > > www.cleartrip.com
> > > > >
> > > > >[protected] Original Message[protected]
> > > > > From: Ishan Yadav [[protected]@gmail.com]
> > > > > Sent: 2/28/2014 10:29 PM
> > > > > To: [protected]@cleartrip.com
> > > > > Subject: Re: Flights & flight booking related questions
> > > > >
> > > > > Dear Priyanka,
> > > > >
> > > > > Can you please provide an update on the status of this flight
> refund?
> > > > >
> > > > > Thanks in advance.
> > > > >
> > > > > Regards,
> > > > > Ishan
> > > > >
> > > > >
> > > > > On Fri, Feb 7, 2014 at 5:52 PM, E-care Customer Support <
> > > > > [protected]@cleartrip.com> wrote:
> > > > >
> > > > >> Dear Ishan,
> > > > >>
> > > > >> Thank you for writing to us regarding refund of your flight
> > > cancellation
> > > > >> under Trip ID: [protected]
> > > > >>
> > > > >> We apologize for the delay in our reply and the inconvenience that
> > may
> > > > >> have caused to you.
> > > > >>
> > > > >> We would like to inform you that, we are still awaiting revert
> from
> > > the
> > > > >> airline. However, please be rest assured that our concern team is
> > > > following
> > > > >> up with the airline. Once we receive the endorsement from the
> > airline.
> > > > The
> > > > >> applicable amount (if any) shall be processed from our end. The
> > amount
> > > > >> shall be credited to the same account / card which was used for
> > making
> > > > the
> > > > >> payment. It will take 5 - 7 working days for the amount to get
> > > credited
> > > > to
> > > > >> your account, depending on the issuing bank.
> > > > >>
> > > > >> Please note, processing fee of Rs. 200/- is non-refundable.
> > > > >>
> > > > >> Thank you for choosing Cleartrip.
> > > > >>
> > > > >> Regards,
> > > > >>
> > > > >> Priyanka Ghoderao
> > > > >> Customer Service Executive
> > > > >> Cleartrip Customer Care
> > > > >> www.cleartrip.com
> > > > >>
> > > > >>[protected] Original Message[protected]
> > > > >> From: Ishan Yadav [[protected]@gmail.com]
> > > > >> Sent: 2/6/2014 6:50 PM
> > > > >> To: [protected]@cleartrip.com
> > > > >> Subject: Re: Flights & flight booking related questions
> > > > >>
> > > > >> Dear Priyanka,
> > > > >>
> > > > >> To add to my previous mail, I visited the airport as well
> yesterday,
> > > and
> > > > >> the air India officials told me that they do not have access to
> make
> > > the
> > > > >> changes.
> > > > >>
> > > > >> Please let me know the progress in this case. Hope you were able
> to
> > > > >> process the same. I can send u the flight details of the airline I
> > > took
> > > > in
> > > > >> place of the air India flight if it helps. It was a tiger air
> flight
> > > on
> > > > the
> > > > >> same day when the air India flight got cancelled.
> > > > >>
> > > > >> Look forward to hearing from you soon!
> > > > >>
> > > > >> Regards,
> > > > >> Ishan
> > > > >>
> > > > >>>> On Jan 25, 2014, at 10:57 AM, E-care Customer Support <
> > > > >>> [protected]@cleartrip.com> wrote:
> > > > >>>
> > > > >>> Dear Ishan,
> > > > >>>
> > > > >>> Thank you for writing to us regarding refund of your flight
> > > > cancellation
> > > > >> under Trip ID: [protected]
> > > > >>>
> > > > >>> We apologize for the delay in our reply and the inconvenience
> that
> > > may
> > > > >> have caused to you.
> > > > >>>
> > > > >>> We would like to inform you that, our concern team is checking
> with
> > > the
> > > > >> airline hence, we regret to inform you that the same may take a
> > little
> > > > >> longer than expected. Once we receive a revert from the airline
> and
> > if
> > > > >> airline changes the ticket status the refund will take 40 - 45
> > working
> > > > days.
> > > > >>>
> > > > >>> Please note, processing fee of Rs. 200/- is non-refundable.
> > > > >>>
> > > > >>> Once we receive the endorsement from the airline. The applicable
> > > amount
> > > > >> (if any) shall be processed from our end. The amount shall be
> > credited
> > > > to
> > > > >> the same account / card which was used for making the payment. It
> > will
> > > > take
> > > > >> 5 - 7 working days for the amount to get credited to your account,
> > > > >> depending on the issuing bank.
> > > > >>>
> > > > >>> Thank you for choosing Cleartrip.
> > > > >>>
> > > > >>> Regards,
> > > > >>>
> > > > >>> Priyanka Ghoderao
> > > > >>> Customer Service Executive
> > > > >>> Cleartrip Customer Care
> > > > >>> www.cleartrip.com
> > > > >>>
> > > > >>>[protected] Original Message[protected]
> > > > >>> From: Ishan Yadav [[protected]@gmail.com]
> > > > >>> Sent: 1/23/2014 4:31 PM
> > > > >>> To: [protected]@cleartrip.com
> > > > >>> Subject: Re: Flights & flight booking related questions
> > > > >>>
> > > > >>> Dear Priyanka,
> > > > >>>
> > > > >>> I spoke to the head of customer support on the number you
> provided
> > in
> > > > >> the previous mail. I was told that the Cleartrip sales officer
> would
> > > be
> > > > >> checking for the discrepancy in flight status and should change
> the
> > > > same to
> > > > >> open. Please get in touch with the sales officer to do the
> needful.
> > > > >>>
> > > > >>> Do let me know when this is done.
> > > > >>>
> > > > >>> Regards,
> > > > >>> Ishan
> > > > >>>
> > > > >>>> On Jan 23, 2014, at 11:06 AM, E-care Customer Support <
> > > > >> [protected]@cleartrip.com> wrote:
> > > > >>>>
> > > > >>>> Dear Ishan,
> > > > >>>>
> > > > >>>> Thank you for writing to us regarding refund of your flight
> > > > >> cancellation under Trip ID: [protected]
> > > > >>>>
> > > > >>>> We apologize for the delay in our reply and the inconvenience
> that
> > > may
> > > > >> have caused to you.
> > > > >>>>
> > > > >>>> As the ticket status can be changed by passengers, we request
> you
> > to
> > > > >> retry on below mentioned numbers for assistance on same.
> > > > >>>>
> > > > >>>> Air India :[protected]
> > > > >>>>
> > > > >>>> our concern team is following up with the airline for
> endorsement
> > > copy
> > > > >> stamped by airline with Full Refund remark. Once the status is
> > > changed,
> > > > the
> > > > >> refund will take 40 - 45 working days.
> > > > >>>>
> > > > >>>> Please note, processing fee of Rs. 200/- is non-refundable.
> > > > >>>>
> > > > >>>> Once we receive the endorsement from the airline. The applicable
> > > > amount
> > > > >> (if any) shall be processed from our end. The amount shall be
> > credited
> > > > to
> > > > >> the same account / card which was used for making the payment. It
> > will
> > > > take
> > > > >> 5 - 7 working days for the amount to get credited to your account,
> > > > >> depending on the issuing bank.
> > > > >>>>
> > > > >>>> Thank you for choosing Cleartrip.
> > > > >>>>
> > > > >>>> Regards,
> > > > >>>>
> > > > >>>> Priyanka Ghoderao
> > > > >>>> Customer Service Executive
> > > > >>>> Cleartrip Customer Care
> > > > >>>> www.cleartrip.com
> > > > >>>>
> > > > >>>>[protected] Original Message[protected]
> > > > >>>> From: Ishan Yadav [[protected]@gmail.com]
> > > > >>>> Sent: 1/21/2014 5:04 PM
> > > > >>>> To: [protected]@cleartrip.com
> > > > >>>> Subject: Re: Flights & flight booking related questions
> > > > >>>>
> > > > >>>> Hi Priyanka,
> > > > >>>>
> > > > >>>> Thank you for the information. However, I am having a very hard
> > time
> > > > >> getting to the right air India personnel to change the flight
> status
> > > > from
> > > > >> flown to open. I have tried the numbers in your mail, as well as
> the
> > > > >> customer care numbers on the air India website. I have even
> > contacted
> > > > the
> > > > >> Chennai and Delhi airport offices for air India. In all cases, I
> am
> > > > either
> > > > >> asked to call on a different number or the number itself is not
> > > active.
> > > > I
> > > > >> have even e-mailed the air India support but have been asked to
> get
> > in
> > > > >> touch with the 'office of issue'. I am not sure how to resolve
> > this. I
> > > > >> believe it might be possible for the Cleartrip executive who
> visits
> > > the
> > > > >> airport to get this done. Please let me know if this would be
> > > possible,
> > > > or
> > > > >> if you have any other suggestions.
> > > > >>>>
> > > > >>>> Thank you in advance !
> > > > >>>>
> > > > >>>> Regards,
> > > > >>>> Ishan
> > > > >>>>
> > > > >>>>> On Jan 19, 2014, at 2:21 PM, E-care Customer Support <
> > > > >> [protected]@cleartrip.com> wrote:
> > > > >>>>>
> > > > >>>>> Hi,
> > > > >>>>>
> > > > >>>>> This is with reference to refund of your flight cancellation
> > under
> > > > >> Trip ID: [protected]
> > > > >>>>>
> > > > >>>>> As per information received from our concern team we request
> you
> > to
> > > > >> change the ticket statue from 'Flown' to 'Open' by contacting the
> > > > airline
> > > > >> as we regret to inform you that we are unable to change the same
> > from
> > > > our
> > > > >> end. Please find below airline contact number:-
> > > > >>>>>
> > > > >>>>> Air India : [protected] /[protected] / 22796666 /[protected]
> > > > >>>>>
> > > > >>>>> Once the status is changed. In order to process full refund
> from
> > > our
> > > > >> end for Chennai - Singapore sector our concern team is following
> up
> > > with
> > > > >> the airline for endorsement copy stamped by airline with Full
> Refund
> > > > >> remark. In such case refund will take 40 - 45 working days.
> > > > >>>>>
> > > > >>>>> Please note, processing fee of Rs. 200/- is non-refundable.
> > > > >>>>>
> > > > >>>>> Once we receive the endorsement from the airline. The
> applicable
> > > > >> amount (if any) shall be processed from our end. The amount shall
> be
> > > > >> credited to the same account / card which was used for making the
> > > > payment.
> > > > >> It will take 5 - 7 working days for the amount to get credited to
> > your
> > > > >> account, depending on the issuing bank.
> > > > >>>>>
> > > > >>>>> Thank you for choosing Cleartrip.
> > > > >>>>>
> > > > >>>>> Regards,
> > > > >>>>>
> > > > >>>>> Priyanka Ghoderao
> > > > >>>>> Customer Service Executive
> > > > >>>>> Cleartrip Customer Care
> > > > >>>>> www.cleartrip.com
> > > > >>>>>
> > > > >>>>>
> > > > >>>>>[protected] Original Message[protected]
> > > > >>>>> From: E-care Customer Support [[protected]@cleartrip.com]
> > > > >>>>> Sent: 1/17/2014 10:22 AM
> > > > >>>>> To: [protected]@gmail.com
> > > > >>>>> Subject: RE: FW: Flights & flight booking related questions
> > > > >>>>>
> > > > >>>>> Hi,
> > > > >>>>>
> > > > >>>>> Thank you for writing to us regarding refund of your flight
> > > > >> cancellation under Trip Id: [protected]
> > > > >>>>>
> > > > >>>>> We understand your concern and apologize for any inconvenience
> > that
> > > > >> may have caused to you.
> > > > >>>>>
> > > > >>>>> We would like to inform you that, as per airline policy the
> > ticket
> > > > >> status can be changed by passengers only from 'Flown; to 'Open'.
> > > > However,
> > > > >> have forwarded your email to our concern team.
> > > > >>>>>
> > > > >>>>> In order to process full refund from our end for Chennai -
> > > Singapore
> > > > >> sector our concern team is following up with the airline for
> > > endorsement
> > > > >> copy stamped by airline with Full Refund remark. In such case
> refund
> > > > will
> > > > >> take 40 - 45 working days.
> > > > >>>>>
> > > > >>>>> Please note, processing fee of Rs. 200/- is non-refundable.
> > > > >>>>>
> > > > >>>>> Once we receive the endorsement from the airline. The
> applicable
> > > > >> amount (if any) shall be processed from our end. The amount shall
> be
> > > > >> credited to the same account / card which was used for making the
> > > > payment.
> > > > >> It will take 5 - 7 working days for the amount to get credited to
> > your
> > > > >> account, depending on the issuing bank.
> > > > >>>>>
> > > > >>>>> For further assistance, please write to us at
> > > > >> [protected]@cleartrip.com.
> > > > >>>>>
> > > > >>>>> Thank you for choosing Cleartrip.
> > > > >>>>>
> > > > >>>>> Regards,
> > > > >>>>>
> > > > >>>>> Priyanka Ghoderao
> > > > >>>>> Customer Service Executive
> > > > >>>>> Cleartrip Customer Care
> > > > >>>>> www.cleartrip.com
> > > > >>>>>
> > > > >>>>>[protected] Original Message[protected]
> > > > >>>>> From: [[protected]@gmail.com]
> > > > >>>>> Sent: 1/16/2014 2:46 PM
> > > > >>>>> To: [protected]@cleartrip.com
> > > > >>>>> Subject: Flights & flight booking related questions
> > > > >>>>>
> > > > >>>>> For Trip ID: [protected]
> > > > >>>>>
> > > > >>>>> Customer Email Address : [protected]@gmail.com
> > > > >>>>>
> > > > >>>>> Customer problem / question in detail:
> > > > >>>>>
> > > > >>>>> Hello,
> > > > >>>>> I had cancelled the following sector of the ticket as the
> flight
> > > was
> > > > >> delayed by more than 20 hours. I am entitled to a full refund.
> > > > >>>>>
> > > > >>>>> Chennai to Singapore sector (AI 358 on 3rd jan 2014).
> > > > >>>>>
> > > > >>>>> I had flown on the Delhi to chennai and Singapore to Delhi
> > sectors.
> > > > On
> > > > >> my previous conversation with cleartrip customer support, I was
> > asked
> > > to
> > > > >> get in touch with air India to change the flight status from flown
> > to
> > > > open.
> > > > >> However air India has asked me to get it done through clear trip
> > > since I
> > > > >> did not use the air India website to make the booking. Please do
> the
> > > > >> needful and process the refund.
> > > > >>>>> Thank you !
> > > > >>>>>
> > > > >>>>>
> > > > >>>>> ref:_00D90lYuT._50090HRt4w:ref