Cleartrip — Fraudulently charged & now charging more to cancel & not accepting their sales team's fault

Address:

New Delhi, Delhi

I tried to make a reservation for 8 people but at last the cleartrip site accepted the payment of 3 & made reservations for & charged the amount of three persons only. Now the point is we are a family of 8 people who had to go to jammu together & the reservation was made for 22 march 2016.So I tried a fresh booking for the remaining 5 passengers but this time online transaction got failed & instantly cleartrip sales team called me & asked me that my transaction of 5 got failed & told me that they are instantly sending me a payment link for the 5 passengers & i said ok. OK i'll wait for your payment link & not try myself. But no link came in, so I called back on cleartrips cust care & they said Sushma(The sales team person) is busy on another sales call. This means that the team didnt bother to entertain my request & instead took another call. By this time it was 20 minutes past & the seats were gone from the same flight. Now I called & called the Cleartrip cust care & sales team but no one accepts their mistake. My point is now that they should either give me tickets in same flight, which I am sure now is not possible or they should refund my amount on 3 tickets in full without even deducting convenience fee or cancellation charges. This is clear mistake of Cleartrip & its sales team & their website. So I would require my money back asap. I have made a lot of booking through cleartrip but this time they are behaving in unethical manner & loosing their customers trust & loyalty. I am sure they dont wanna do that. The trip id's are-[protected](for which i am charged on 3 passengers but i tried for 8 passengers) & id- [protected](for which i couldnt pay because of their sales teams fault & now tickets are not available). Now my booking made for 3 is irrelevent because half family cant travel.