Cleartrip — Get away charges - flight cancelled by airlines

Vineela Kollipara

from Bengaluru, Karnataka

Address:	Hyderabad, Andhra Pradesh, 500026
Website:	Cleartrip.com

I had booked tickets for journey from hyderabad to chennai (Date of travel on 30th sep'16) by cleartrip.com
The flight has been cancelled by the airlines due to some technical reasons, and raised a request with cleartrip regarding the same. I have been assured of refund, but not the full amount.
While deducting the amount, it wouldnt take you more than 30 seconds, but while refunding you take 7-10 days and dont return the entire amount. Flight cancellation is not the fault of customer, why should i bear the "convenience fee and get away charges"!!!
Is it a mistake in choosing cleartrip.com trip id: [protected]
Contact : [protected]

I want the refund of my entire amount.

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ClearTrip customer support has been notified about the posted complaint.

Sep 30, 2016

Updated by Vineela Kollipara In response to my complaint,
I have received calls from Cleartrip Debit/Credit Card team - the executives being Mr.Sanjeev and Mr. Deepak.
They were not very responsive to the compliant. All they had to ask was my Debit card no., the credentials of which cannot be shared randomly in todays times.

I was asked to share my Debit Card no. details. I am ready to provide my Bank Account No., Bank Account name and the IFSC code, which is required for refund . With the help of Trip ID, i'm sure that it would help in knowing the amount i have paid for the ticket, to track how you have the received amount. They have disconnected the call and were adamant that they would cancel the request and reject the refund amount.

I have raised a refund request with other website as well on same day, where only Bank Account no. was sufficient enough. My payment mode was "Net Banking". You can confirm with Payment Gateway regarding my Account no. They would give you the details.
Why harass the customers when already they are iritated with the way your website works.
I want the refund of my entire amount.