[Resolved]  Cleartrip — Nothing, but problems

Address:

Alappuzha, Kerala

Good day
I Narayan G R from Kerala booked a room in Vivantha by Taj Holiday Village, Goa (from 28th July to 1st Aug)through clear trip on 19th of July2014.During booking process i have received a call from the coustomer service agent and he guided me through the payment process.I have paid rs.30700 to clear trip(trip id:[protected] and transaction id:[protected].After transaction agent told me that they are facing some technical issues and they will do the booking offline and issue the hotel invoice and details within 48 hours.But i didn't receive any calls or mail from their end.I made a call after 48 hours and they told me that they can't process the booking and they will do refund...When I asked them for other solution they advise me to rebook through clear trip..I contacted booking department and asked about the issue and they told me that they will resolve the issue and will send me the invoice with in 24 hours...Its been a week, I have not received any phone call or mail from there end.Every day I do make phone call to the booking department and they are telling that the backup team is working on my issue...Someagents tells me that issue is resolved and they are preparing invoice manually, some other time they tells that issue will be resolved soon and will receive invoice in 24 hrs.This is my honeymoon trip and I have made all other arrangements and landed up in trouble in the last moment...
PLEASE DO NEEDFUL TO RESOLVE THE ISSUE
REGARDS
NARAYAN.G.R
[protected]@gmail.com