Cleartrip — Hotel Owner denied confirmed booking and Cleartrip not responded | |||
I made a booking to Aquarius Cottage Kakkayam, Kozhikode, I got the confirmation from Cleartrip but the hotel owner ( [protected] ) is saying we have no booking. I am trying to reach Cleartrip but the call center automatic is always keeping me on hold saying we are on high volume Trip ID : [protected] I tried to reach Clear trip by mulitple means - Email to [protected]@cleartrip.com [protected]@cleartrip.com, Twitter - @Cleartrip, Call Center Number[protected] Urgent Number - +[protected] but didn't get any reponse from any means even after hours of mutiple attempts I have booked a local Taxi who is going to charge me even if we won't go. The Hotel Booking - 6000 INR from clearTrip Wastage of Holidays Mental frustration Phon call charges wasted to try to call cleartrip. Was this information helpful? | |||
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ClearTrip customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
ClearTrip,
Yes,
the alternate booking was given and why it wasn't of any use and why the whole journey resuted into mental trauma, these all points I have mentioned in the complaint to Core.nic.in
Here is the complete description of the complaint to core.nic.in
I made a booking to Aquarius Cottage Kakkayam, Kozhikode, I got the confirmation from Cleartrip but the hotel owner is saying we have no booking.
When I reached the city and called owner he denied the booking and said we have no reservation.
from that time (12 AM midnight) I tried to reach Cleartrip Customer Support (This number is 24*7 operational http://www.cleartrip.com/support/ )but the customerCare[protected] automatic phone always kept me on hold saying we are on high volume or dropped my call, I also tried to reach Cleartrip through other methods from alternate phone number - ( +[protected], EMailId - [protected]@cleartrip.com, [protected]@cleartrip.com, SocialNetworking account - https://twitter.com/Cleartrip. The result was that I was on road with my family from midnight to next day afternoon, Later when I was able to reach them than they gave one alternata booking which was 60 kms away from the place, I was able to reach the place only after 5 PM.
Trip ID : [protected]
My Concern is
1. They shouldn't have given confirm booking if the room is not available, One of them is culpirit ( ClearTrip or Hotel )
2. They claim to available 24*7 but they didn't even respond to any of the multiple means which I tried to reach them
3. They never called back only I was able to reach them other day.
4. They should have given the alternate something nearby but the alternate given by them was 60 kms away
5. If they would have told us earlier or they wouldn't have given us the confirm booking we would have not gone us.
I can produce more documents where I tried to reach them as well as phone call records etc.
Damages -
1. I was on road from midnight to next day evening in unknown city without Sleep.
2. I was with my family and we couldn't get the place whole night, we couldn't go to sleep, loo or toilet, couldn't eat.
3. Mental Frustration for the whole family for more than 24 hours
4. The lack of sleep could have resulted in a accident resulting a great mishap.
5. The alternate option is no way up to the mark as it was arranged after lot of requesting to cleartrip and also it was more than 60 kms away
Yes,
the alternate booking was given and why it wasn't of any use and why the whole journey resuted into mental trauma, these all points I have mentioned in the complaint to Core.nic.in
Here is the complete description of the complaint to core.nic.in
I made a booking to Aquarius Cottage Kakkayam, Kozhikode, I got the confirmation from Cleartrip but the hotel owner is saying we have no booking.
When I reached the city and called owner he denied the booking and said we have no reservation.
from that time (12 AM midnight) I tried to reach Cleartrip Customer Support (This number is 24*7 operational http://www.cleartrip.com/support/ )but the customerCare[protected] automatic phone always kept me on hold saying we are on high volume or dropped my call, I also tried to reach Cleartrip through other methods from alternate phone number - ( +[protected], EMailId - [protected]@cleartrip.com, [protected]@cleartrip.com, SocialNetworking account - https://twitter.com/Cleartrip. The result was that I was on road with my family from midnight to next day afternoon, Later when I was able to reach them than they gave one alternata booking which was 60 kms away from the place, I was able to reach the place only after 5 PM.
Trip ID : [protected]
My Concern is
1. They shouldn't have given confirm booking if the room is not available, One of them is culpirit ( ClearTrip or Hotel )
2. They claim to available 24*7 but they didn't even respond to any of the multiple means which I tried to reach them
3. They never called back only I was able to reach them other day.
4. They should have given the alternate something nearby but the alternate given by them was 60 kms away
5. If they would have told us earlier or they wouldn't have given us the confirm booking we would have not gone us.
I can produce more documents where I tried to reach them as well as phone call records etc.
Damages -
1. I was on road from midnight to next day evening in unknown city without Sleep.
2. I was with my family and we couldn't get the place whole night, we couldn't go to sleep, loo or toilet, couldn't eat.
3. Mental Frustration for the whole family for more than 24 hours
4. The lack of sleep could have resulted in a accident resulting a great mishap.
5. The alternate option is no way up to the mark as it was arranged after lot of requesting to cleartrip and also it was more than 60 kms away
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As per our records, your booking was confirmed with the alternate hotel - "Emarald Ayurvedic Health Resort" and the stay has been utilised.