Cleartrip — Misrepresentation of facts & money extraction

Address:	New Delhi, Delhi, 110024
Website:	Cleartrip

I booked an international ticket with clear trip id - [protected] on 18th may 2016. I called customer service before booking and asked them that whether the ticket is refundable or non refundable. The customer service agent confirmed that the ticket is refundable. Even the website showed that ticket is refundable at the time of making payment. As soon i made the payment of inr 58k, the ticket i got in my email stated that it is non refundable. To my utter shock i called customer service twice however they said ticket is non refundable. Customer support service is pathetic as you cannot get through their 24*7 number and people providing customer services know nothing about the business and are highly unprofessional & in knowledgeable. I spoke to sunita, santosh & nidhi verma from customer support team and all of them provided me incorrect information.

This is sheer misrepresentation of facts by clear trip management. This is unlawful mean to extract money from customers by misrepresenting the facts. I am attaching the video & snapshot while booking which clearly says that ticket is refundable. They are increasing sales by cheating indian customers and clear trip should be banned from providing services in india. I would take this case to dgca & consumer court and would gather customer support to boycott clear-trip.

I need clear-trip to immediately change my ticket to refundable else refund my entire amount in next 48hrs.