Cleartrip — No refund after cancellation of ticket

Address:	Mumbai City, Maharashtra, 400078
Website:	cleartrip

I had booked a ticket from mum to goa for 18th nov 2016 by paying rs. 3701. While booking ticket the terms where shown as refundable but now when i am cancelling ticket it is showing that rs. 2250 will be cancellation charges. Why you guys cant give proper information to customers while booking ticket. Why it is shown as refundable. Bs service is given by cleartrip. So many complaints have been lodged by customers but no repsonse no action is taken. This is a wrong way of working it is cheating done with customers. I need my money back as it was written as refundable then why now cancellation charges are rs. 2250 arround rs. 700 refund i will get.

So what is the meaning of refundable in your terms, why it is mentioned then, it is wrong communication given to customers. I need my refund by back after deducting normal ariline charges and not such a huge amount.

Atleast you people keep a courtesy to reply to the customers complaint and to take a valid action.

This was mentioned on my ticket:-
"if cancellation is done through the customer support executives assistance, we will levy rs. 500 per passenger per flight, however, if you do it online using your cleartrip account, we will only levy rs. 250 per passenger per flight as cleartrip processing charges. This is over and above the airline cancellation charges."

Attached is the ticket for your reference