Cleartrip — Non refund of airfare of flight

Address:

Srinagar, Jammu and Kashmir

Dear sir
I had booked a ticket for indigo airlines flight from jammu to srinagar for 01 Feb 2015( flight no 6E-559, trip ID [protected], airline pnr ICLENK) through your agency and paid Rs 3368 through my credit card.
The said flight was cancelled due to bad weather and airlines office at jammu airport processed the case for full refund.
I have yet to receive the refund to my credit card account.
Could you please look into the matter and make defined of Rs 3368 to my credit card account without further delay
Yours sincerely
Abdul Hamid Shah