Cleartrip — Not got hotel which i had seen on site and not get refund.

Address:

Bangalore, Karnataka

I had booked hotel in new delhi Trip Id [protected]. .I booked a room for 3 people but I got a room which was meant only for 2 people; hotel authorities clearly said its for 2 people and it was evident from the fact that there was no place for the extra bed.1st question here is that if I booked a room for 3 people and the booking was successful then why hotel denied it for 3 people and why I got a room where there was no place for extra bed. 2.The photos of all rooms which I had seen on cleartrip.com were big rooms with softa and table but the room I got neither had sofa nor it was big enough.rather it was half the size of the room which I had seen on cleartrip while booking. 3.When requestted by hotel to move to room for which I had seen pictures then hotel said to pay 1000 extra and move to the suite room rather than the club premium room. 4.Hotel is showing club premium room on the website and providing premium room which is half the size and cleartrip is supporting the same. 5.I wanted refund because: i) I did not get what was shown to me on the website when I booked it. ii) I booked a room for 3 people but hotel did not offer a room which was meant for 3 people and which had option for extra bed. iii) I paid extra not for the spacious room but to accomodate 3 people in a room which had option for extra bed. iv) I paid extra because I had family with me and was in an embarrassing position since the room offered to me meant for only 2 people and did not have sofa and table and also looked half the size of the room which I had booked. The moment I saw the room I called cleartrip to complain about it.they told to go ahead and stay and they will refund the money to me.but till date I have not recieved the money and the thugs tell me that I had upgraded the room on my convienience.I felt cheated very badly. Never recommend this to anybody. Please get me back my Rs 3000 which i paid extra for the room which i had actually seen on the website. Regards, Anand Srivastava