[Resolved]  Cleartrip — Payment

Address:

Hyderabad, Andhra Pradesh

ArarRespect Sir/Madam, I have made a payment through my Debit Card to issue flight tickets from www.cleartrip.com and which waspromised to return back to my account within 4-5 working days. But till now they neither returned back my payment nor they're responding to my queries. Hence, I have attached the conversation and details of the payment. Regards, Keya Dutta From: Keya Dutta Sent: ‎17-‎09-‎2014 12:33 To: E-care Customer Support Subject: Re: Case #07441094: booking details Now what? How shall I get the same tour package? Keya Dutta On Wed, Sep 17, 2014 at 11:01 AM, E-care Customer Support <[protected]@cleartrip.com> wrote: Dear Ms. Dutta, As informed earlier, if any amount has been charged for payment failed booking(Trip ID: [protected]), the same will get auto-reversed to your account within 3 to 4 working days. Thank you for choosing Cleartrip. Regards, Jayshree Dhhila Customer Service Executive Cleartrip Customer Care www.cleartrip.com [protected] Original Message[protected] From: Keya Dutta [[protected]@gmail.com] Sent: 9/17/2014 11:32 AM To: [protected]@cleartrip.com Subject: Re: Case #07441094: booking details Hi there, My Payment has been already charged by cleartrip.com. This is the first time I am booking from your company and it's bit disappointing for me for the inconvenience! However, I am pasting mail copy of payment transfer from my bank. alert @ icicibank . com <[protected]@icicibank.com> 7:46 AM (3 hours ago) to me Dear Customer, Thank you for banking with ICICI Bank. You have used your Debit Card linked to Account XXXXXXXX8734 for a transaction of INR 5, 242.00 Info.MIN*CLEARTRIP T on[protected]:46:39. Keya Dutta [protected] On Wed, Sep 17, 2014 at 10:21 AM, E-care Customer Support < [protected]@cleartrip.com> wrote: > Dear Ms. Dutta, > > Kindly note, with your email id we are able to retrieve one payment failed > booking under Trip ID: [protected]. > > We regret to inform you that the booking which you tried to make for > Hyderabad - Goa return (Trip ID: [protected]) is reflecting as a Payment > Failed booking on our system hence could not be confirmed. > > However, if any amount has been charged for above payment failed booking, > the same will get auto-reversed to your account within 3 to 4 working days. > We request you to try to make a fresh reservation. > > Thank you for choosing Cleartrip. > > Regards, > > Jayshree Dhhila > Customer Service Executive > Cleartrip Customer Care > www.cleartrip.com > > > > > >[protected] Original Message[protected] > From: Keya Dutta [[protected]@gmail.com] > Sent: 9/17/2014 10:49 AM > To: [protected]@cleartrip.com > Subject: Case #07441094: booking details > > Hello there, > > I want my booking details of round trip Hyderabad-Goa-Hyderabad, dated > 11-November[protected]November-2014. The booking amount has already paid by > my Debit card and received confirmation by my Bank! > > Kindly, do the needful Immediately! > > Thanks > Keya Dutta > > > ref:_00D90lYuT._50090WTO7c:ref