[Resolved] Cleartrip — Payment not successful message but ticket was booked | |||
Hi, Trip ID: [protected] I would like to elaborate the issue: During booking this ticket, I choose payment by Credit card option. After the payment page (entering OTP etc) when I was redirected to the cleartrip website it said that the payment was unsuccessful. After few hours I am getting an email from cleartrip that the confirmation of the ticket is in process. So I tried calling your customer support number for cancellation (as payment was not done) but no response from that side too (no one picked up my call - this was not expected from cleartrip !!!). I had called in order to cancel the ticket since it was not booked and payment was unsuccessful. Once the payment is not done ideally the ticket should not be booked. Also before booking the ticket cleartrip should have called me to verify and confirm. Due to mistake by cleartrip, I want full refund of my money. Please respond. Best Regards, Dhwanit Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved ClearTrip customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
10%
Complaints
3042
Pending
0
Resolved
287
View all 3042 ClearTrip reviews & complaints
+91 22 4130 0300
+91 95 9533 3333 (Support)
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
View all ClearTrip contact information
Please allow us to apologize for the events that prompted you to
write this email and the difficulties you experienced while attempting
to book your air reservation on our website.
As per the confirmation received from our tech team, we agree that
there was an error on our website. Hence we will cancel your booking
under Trip ID [protected] and process Full Refund. Please be assured
that the full refund of Rs 3210 will be processed back into the same
Credit Card account used for booking the reservation, within next 7
working days. Also, we would like to inform you that in case you get any
automated email from the website informing you about the cancellation
charges, please IGNORE the same. We will manually compute full refund.
Assuring you of our best services.
Regards,
Cleartrip