Cleartrip — Refund for overcharging

Address:

Mumbai City, Maharashtra

hi I had booked a Room at the Park hotel in CCU ( Kolkata ) for 3 nights from your website www.cleartrip.com. Since it was A Thursday there was a special deal in which one got a certain percent of discount, i was excited and went ahead with the booking, once i came to the payment page there was a error and my payment was not going through. i tried it 3 times and then i gave up so i asked for a cal back. Immediately i was given a call back from one of your reps and then was informed to try making the payment in which he sent me the link . i went ahead and tried using that method as well and the payment wasnt going through. i also had a word with my bank and they said there is enough amount of credit so there was no reason why the payment wasnt going through. Call centre gave me another link to validate the payment and the payment yet again din go through. i gave up and hung up the call since it was 45 mins on the call and no solution. the night mare din begin there, after some time at around 2300 hours I clicked on the link and the payment was succesfull. Breathe a sigh of relief. Thinking my hotel booking has been confirmed. my friend who was travelling me booked another booking for him and his girlfriend and he received a confirmation at the same time regarding the same. i thought it might take some time and hence left it there. at 11.45 i called up the custoemr care and they said that there wasnt any booking done on my name or email id and then the advisor informed to book another room in the same hotel and the previous payment would be reversed. since the offer was running out at midnight i listened to him and was about to make a other booking while at that time i called them up again and a good advisor told me that sir dont worry ur payment has been received but the confirmation dept is out of working hours at that point of time and to call back tmr.. i told him that my booking is for tmrs check in and my flight from bom to ccu is in the morning 9w 0800 hours dept he assured me a call back as soon as the dept opens .. i couldnt sleep the whole night as my booking wasnt confirmed and was going to a new place where i din know anyone and my money (15000) was blocked ... in the morning i called up the call centre and had to go on repeating my query. some agents really dont know how to speak or cant understand english. Boarding started and i was on the call, finally the women came up saying i will need to pay 3500 extra since the price has gone up. I had no option since i was boarding the flight and make a payment using my CC for the same since i needed a confirmed hotel once i reached CCU. My question is what if i had not to call up the Call centre that night for the same ..it would be a shock for me that after landing and reaching kolkata my hotel wasnt confirmed and my money was blocked. I need a refund of the 3500 since under no circumstance was it my fault since the payment was taken from my account, tI therefore request you to please refund me 3500, if not in Credit but a voucher . since this is a breach from your side . before i take this matter up to the higher level and disgrace cleartrip by going on social media please refund me the 3500.