Cleartrip — Refund not processed for flight canceled

Address:

Ludhiana, Punjab

Dear Team Clear Trip,

I am a regular with your booking site & been booking since the past 7 years.

I recently booked a flight for 2'nd Feb, 2014. TRIP I.D-[protected] ; PNR - Y9NRB ; Ticket no.-098-[protected] .

Air-India unfortunately cancelled the flight on the very last minute (got to knw when we approached the counter with the hope to access our boarding card) due to fog & our delhi-chandigarh trip was cancelled.

I did recv a cancellation voucher from the AIR INDIA counter, but unfortunately misplaced it. When I called the cleartrip customer care, I was informed to submit the voucher by courier to the cleartrip postal address for a refund process. I was also informed that incase of misplaced voucher I could go to any AIRINDIA counter at the airport & re-obtain it. I tried. We drove on Feb-2 by road to chandigarh (as our flight was cancelled) & went straight to the Chandigarh Airport, only to discover that the airport was shut. We are residents of Ludhiana-Punjab & the city does not have a functional airport & I also haven't found the time to specially go to Chandigarh to retrieve this voucher.

I was also informed that incase im not in a position to produce the voucher, the refund money will appear in my account in 7 working days (today is 20'th Feb). What am i to assume of Cleartrip's services ?? Is there no customer compassion ?? Is it not now the onus of Cleartrip to ensure the full refund is transferred to the customers account post due diligence with AIR-INDIA ?? Rs.8900 is a lot of money for a tax paying citizen of this country !

What am I to expect following this email ? Will I be heard, will the refund appear in my account quickly ??

Pl contact me on [protected].

Thank you.

Best,
Pratap Singh Bajwa