Cleartrip — refund not processed in spite of assurance

Address:

Mumbai City, Maharashtra

Clear trip id : [protected] Booked flight for mum - goa return for 13 April and return 15 April on 1 Feb 2015 for rs 3870/- called cleartrip on 12 April 6.30 pm, spoke to madam nageshwari, was informed by cleartrip that the flight was erroneously cancelled from their end. Assured by cleartrip, that they will refund the entire amount of the booking and also will be compensated entirely for my mum to goa departure for the next day on 13 April. New booking made on cleartrip on 12 April .. trip id: [protected] for rs 4258/- for mum to goa for 13 April. Have called cleartrip several times after that and spoken to Mr. John and Mr. Mohit.. assurance given but no action.all conversations recorded and confirmed by them