Cleartrip — Refund of full fare

Address:	400065
Website:	www.cleartrip.com

I have booked the ticket from Mumbai to Tokyo return .18 September from Mumbai and 3rd October return from Mumbai.
Due to not having sufficient paper in visa application it was rejected on the counter at Consulate General of Japan in Mumbai.
When I talk to Cleartrip customer support first they told you will get refund amount of only 14 thousand.l, but when I insist to the customer guy to transfer my call to airline which was AirIndia they did and I told AirIndia person that my visa got rejected on counter, he took me for a hold for 1 minute and said in this case airline will refund my entire 35 thousand ticket amount.
Cleartrip also agreed on phone and said only 399 processing fees will deduct.
After a day which on 15 September I recieved a mail from Cleartrip stating that they need a Visa rejection letter or reason. I replied them by saying that Consulate of Japan doesn't issue anything like that . Then after 2 or 3 mail they are arguing that without visa rejection letter they can't refund my amount.
If I wouldn't have told to transfer my call to AirIndia I wouldn't have known that this kind of rules are there from airline that if visa get rejected entire ticket amount get refunded.
Now Cleartrip is harrasing me.
I'm making sure if they not r funding my amount Iam filling a Court case against them .
Thank you
Trip ID [protected]
Ashish Ashok Singh