Cleartrip — Refund unfair convenience fee against airline cancellations!

ClearTrip: Refund unfair Convenience Fee! Trip ID : [protected] Round trip tickers for my family from Hyderabad to Chennai. booked a month before. Airline cancelled the flight but I was charged convenience fee of Rs.1400/- Better business practice, fairness and ethics would dictate refunding of the same! Thanks Raj Chingaravelu +[protected]
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I forgot to mention that the airline cancelled just the day before of the return trip!! I had to pay an astronomical price to procure tickets to complete the same trip, and on top of that cleartrip charged me convenience fee!!
someone from Cleartrip called yesterday and said the refund will be processed today... Could you please confirm the same?

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