[Resolved]  Cleartrip — Total lack of information caused abandonment of trip

Address:

Mumbai City, Maharashtra

I had booked two tickets from Hanoi to Denpasar (Bali) using Cleartrip. The flight involved 2 airlines - Vietnam Airlines from Hanoi to Singapore and Jetstar from Singapore to Bali. I booked my trip as a Hanoi - Denpasar trip. Knowing that Jetstar is a budget airline, I wrote to Cleartrip well in advance asking about their policy for checked in baggage. Cleartrip replied that I would have to check with the airline. I contacted the airline on my own - they informed me that my ticket entitled me to 20 kg of checked in baggage per pax. When I went to board my flight at Hanoi, I was informed by Vietnam Airlines that they had no arrangements with Jetstar to forwaarrd my baggage to the connecting flight, and I would have to collect my baggage from the airport and check it in for my onward journey. On arrival in Singapore, I was denied access to the baggage area since I did not have a Singapore Visa. I had no option but to abandon my trip and return to Hanoi. - for which I had to buy a separate ticket. Cleartrip is responsible for not informing me about the non-arrangement between the 2 airlines and not informing me that I would require a Visa for Singapore. When I wrote to them, they have responded by giving me a ZERO refund. They have simply shrugged off their responsibility. I request your assistance in getting a full refund.