[Resolved]  Cleartrip — Wrong booking confirmation for hotels.

Address:

Jaipur, Rajasthan

My complain is against the Clear TRIP ID no [protected].. I got the confirmed booking status with my money deducted from my account for a hotel booking in Jaipur for 16 to 17th Aug 2014. When the concerned person reached the hotel, the hotel manager replies that no such booking is done and there is no room available. When I call the customer care, some girl Shalini G S (I am not sure, if she told her correct name as she was not willing to tell her last name) tells me that it takes 4 hours to get the confirmation. I was surprised and shocked. The hotel informs that the clear trip people were informed 6 hours back of full booking. Cleartrip were neither apologietic but blaming us only for the issue. They say they find a substitute hotel in 30 minutes but confirms a sub standard hotel with lower tariff quite far away from the old location as the solution. I am trying again to call them, but I am on hold since the last 20 minutes almost.