Cleartrip — Wrong guidance while booking hotel in matheran

Address:	Mumbai City, Maharashtra, 400011
Website:	www.cleartrip.com

Hi, Myself Abhishek Sonawane and i have a complain regarding the misguidance for the hotel booking on (27-29 nov 2015) in matheran by the cleartrip people. At time of booking i was told about Hotel Cecil in matehran which would be having 3star amenities and according to that i re- confirmed for the 3 star amenities with the executive (Ms Rupali) and i booked (cleartrip ID- [protected]) paying the entire amount in advance thru CC payment but when i actually visited the hotel i was surprised to see the hotel as it was not as i was been told while booking (no basic amenities like - no cupboard, the toilet was broken at flush tank, no fan regulator etc). Later on the same day at 10.55am when i called the cleartrip i was speaking with Nazeen for nearly( 30mins) and asked her to relocate my hotel or refund my money to which she said she will get back to me speaking with her senior (Ms Nileshwari) which they did not do. i again called them (11.51am )this time Amit spoke to me (20mins) he also gave me the same answer but again no reply call from him or the senior (Ms Nileshwari). Later me and family both were frustrated and helpless then to stay in the hotel on 27/11/15. Next morning (28/11/15) i decided to check out and i asked the ho-tiler to acknowledge to which he said no bcoz (Prachi- another senior) from cleartrip asked him to do that I again called cleartrip now this time i spoke to Aniket (32mins)again i had to brief him what happened he kept me hold for a lot time and then answered me that he spoke to Mr. Sarath Kumar(area manager) and has refused to even speak to me and cannot do the refund or cannot tell the hotelier to give acknowledgement of my check out then a got very angry and i left the hotel insearch of new hotel. Now this is a clear mis guidance and a very very bad customer service to the customer. When a person has gone to a hill station to enjoy his holiday with his family trusting the travel agency to book a proper hotel its found that he is complete betrayed and no courtesy for the senior person to even speak with the customer who is calling 3 - 4 time from matheran spending roaming charges for nearly 1.20hrs. Cleartrip has completed ruined me and my family holiday trip. How could they do this been such a reputed name in the travel industry. They behaved like a local travel agency. Cleartrip has clearly shown that they are only concerned about money and no concern regarding satisfaction of the customer. Just leave the customer if there is any problem occurring with them. I to find a hotel on saturday going to each hotel in matheran which was very hick tic and embarrassing for me and my family . I had to spend double then what i had payed to stay in matheran bcoz of cleartrip. Is cleartrip going to repay my money, my enjoyment, my relaxation, my family pleasure, me & my family's holiday dis satisfaction moments which i had planned. If cleartrip is doing such fuss in a local trip then i am not hoping for any good service for big trip or abroad trips. I request all the people booking from cleartrip to re think as these people only love money and no concern about customers statisfaction and speacially the seniors (whose name i have mentioned) they should be thrown out of the company as they don't have time and don't feel to aleast speak once to customer for his dis satisfaction. I hope our Indian consumer complaint forum takes some action on cleartrip.