[Resolved]  Cleartrip.com — Fraudulent Issuance of Ticket: PNR H5B8WP Spicejet Surat Mumbai

Address:Surat, Gujarat

4th April 2014 To, Cleartrip Customer Service, SUBJECT: Non-Issuance of Ticket in Name of Kalpana Desai - False Copy of Ticket Provided My complaint with Customer Support at Cleartrip was lodged on 13th February 2014. Cleartrip issued a ticket in favour of my mother Kalpana Desai, 59 years old. She was due to fly from Surat to Mumbai on 14th February 2014. However, on checking with Spicejet staff on the ground in Surat on 13th February, they informed no ticket exists. I called Cleartrip to request issuance of ticket in name of Kalpana Desai, for which I paid more than 6 months in advance, the Customer Services team would not accept our request. Cleartrip not only issued a false ticket, but also refused to acknowledge that Cleartrip may have cancelled our booking altogether. On explaining in detail, I spent 1 hour 12 minutes with Cleartrip Customer Services Supervisor Mr. Ajay. The final response after spending 1 hour 12 minutes on phone with the team was, that Cleartrip would need to investigate if in fact we were speaking the truth. We inquired how my mother is supposed to board a flight on a ticket provided by Cleartrip, which doesn't exist? Mr. Ajay informed us that Cleartrip can do nothing to help. They advised us to buy a new ticket and that Cleartrip would need to investigate if we are indeed truthfully complaining. When we requested that our ticket was booked more than six months in advance - how can i be expected to buy a much more expensive ticket, the supervisor said, "Sorry, we can't do anything about it." In addition to this, no one to date has either emailed us or gotten in touch via a phone call to sort out the issue. We were told that Cleartrip would get in touch, however that has not been the case. I also called Cleartrip today 4th April 2014. I was kept on hold most of the 35 minutes on the phone. The first answer was that Cleartrip has sent us a communication that we must submit our new purchased ticket. On producing this, Cleartrip would investigate how to process a refund. What is surprising and shocking is that there has been no communication whatsoever from anyone from Cleartrip! We are still not sure why Cleartrip must resort to lies and deceit to its customers? We would like answers to following questions: 1. Is this how Cleartrip treats its customers, specifically an older female customer? 2. Why has the issue not been resolved since 13th February? Why has Cleartrip not made any effort to resolve the issue? Why was a false commitment given on Cleartrip's part? 3. Are there to be no consequences for Cleartrip to abuse and ill-treat and mislead its customers? Why is this not a clear case of FRAUD? It seems Cleartrip has been doing this to hundreds of customers: https://www.consumercomplaints.in/?search=cleartrip - the truth will eventually prevail! 4. Why must this complaint not be submitted to the highest Consumer Court Authority, DGCA, Civil Aviation Ministry for suspending the license for Cleartrip to operate? Cleartrip has abused its position in the Travel Industry to falsely issue tickets that do not exist. This construes a clear case of security risk to Airports in India where any customer can enter! Attached is the certification from Spicejet that the PNR for Kalpana Desai was fully canceled by Cleartrip against our wishes. Attached in same file is also bill receipt of Rs. 4, 851 bill of ticket we had to urgently purchase to make the flight to Mumbai. In total Cleartrip owes us a minimum of the following: Rs. 5, 594 (Original ticket price per attached) + Rs. 4, 851 (New ticket price for Spicejet) + Rs. 50, 000 (Mental pain and suffering to my mother) =Rs. 60, 445 We have been unfairly and unjustly treated. The time taken for Cleartrip still to resolve this issue, as well as the brazenness with which Cleartrip ill-treats its customers is shocking. There must be financial consequences for Cleartrip for ill-treatment of customers. We have not only suffered because of the false ticket issuance. The manner in which the case has been handled despite being proven that Cleartrip has fault, is surprising. The fact that Cleartrip issues a false ticket also proves a huge security risk to our Nation. This case proves that Cleartrip has no care whatsoever for its customers. We are prepared to file a case in a consumer court against Cleartrip and its Customer Services Team. A suffering customer, Ankit Desai
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Aug 14, 2020
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