Clicklytics — Hotel Payment made through your organisation eZeeCloud Infoserves Pvt Ltd not credited to hotel. | |||
On[protected] i made a booking for 1 night at Hotel Ashirwad, from[protected] to[protected] at 16 Connaught Road, Pune. The payment of Rs 4144.69 was routed through Clicklytics website and their Organisation eZeeCloud Infoserves Pvt Ltd. I received confirmation Ref No ASH[protected] confirming my reservation and saying that full payment has been made. However on reaching the hotel, i was informed that they have not received the payment from you, and this is not the first case with eZeeCloud. I had to make another payment in order to check in. I spoke to your staff the next day and explained the case, and was informed that i would get a feedback, but none so far. Kindly refund the amount of Rs 4144.69 immediately as this has not been credited to Ashirwad Hotel, and i had to make another payment to them because of your scam. Walter DSouza [protected]@gmail.com Was this information helpful? | |||
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eZeeCloud customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I've had a similar experience. No responsible person has informed me regarding the status of payment which should have been refunded to me since I had to make the payment at the hotel.
Reply
I booked 3 rooms in Agra in Hotel - Swarajya Palace on 16th September'15 through Clicklytics.com provided by the customer care person (Ashok Kumar).
The concern person- Ashok Kumar (Mobile number: [protected]) told me these are AC rooms & sent be the below links for payment. I paid the amount & got booking confirmation.
Then I get another call from[protected] from a lady from Clicklytics.com at 15:24 PM confirming me for the bookings for Non-AC rooms. I said it was AC rooms as per the information given by Ashok Kumar. She said she will get back to me. However she did not. Then I called Ashok Kumar on his number many times. But he also did not pick up the call. Then onwards, the number is switched off Or Not reachable.
However when I call the Swarajya Palace Hotel owner Mr. A.K. Agrawal ([protected]), he said these are Non-AC rooms. Also he told that he does not have any information on these bookings.
I mailed them for cancellations of the bookings. But got no response.
I also called their Customer care number[protected] many times & the answer is all the customer care executive are busy. We will get back to you soon. Then the call got disconnected. No one called me back after.
After some days, when i called repeatedly the number[protected], the Customer care executive picked up the call. I requested them to cancel the bookings. They said, they do not have online cancellation option. They will send emails to my email id where the Cancellation acceptance button will be there. Then i have to click the button for confirmation.
They sent the emails. When i clicked the Buttons, it was taking me to the new booking Link instead of booking Cancellation confirmation page.
Again i called them, they sent me emails again. But this time there was no Cancellation acceptance buttons in the emails. I then called them many times. Every time they came up with a new story like they will discuss this with their RM (Relationship Manager) & will get back to me. But nothing happened.
Today (29th Sept'15), i asked one of my friends to visit their office in HSR Layout, Bangalore to discuss on this. He called me back saying that, the office does not exist at the location. Only a board is there with company name. When he entered inside, no Receptionist was there. Some people sitting inside were telling that they are from some other company.
Booking Confirmation numbers:
HSP[protected]
HSP[protected]
HSP[protected]
The concern person- Ashok Kumar (Mobile number: [protected]) told me these are AC rooms & sent be the below links for payment. I paid the amount & got booking confirmation.
Then I get another call from[protected] from a lady from Clicklytics.com at 15:24 PM confirming me for the bookings for Non-AC rooms. I said it was AC rooms as per the information given by Ashok Kumar. She said she will get back to me. However she did not. Then I called Ashok Kumar on his number many times. But he also did not pick up the call. Then onwards, the number is switched off Or Not reachable.
However when I call the Swarajya Palace Hotel owner Mr. A.K. Agrawal ([protected]), he said these are Non-AC rooms. Also he told that he does not have any information on these bookings.
I mailed them for cancellations of the bookings. But got no response.
I also called their Customer care number[protected] many times & the answer is all the customer care executive are busy. We will get back to you soon. Then the call got disconnected. No one called me back after.
After some days, when i called repeatedly the number[protected], the Customer care executive picked up the call. I requested them to cancel the bookings. They said, they do not have online cancellation option. They will send emails to my email id where the Cancellation acceptance button will be there. Then i have to click the button for confirmation.
They sent the emails. When i clicked the Buttons, it was taking me to the new booking Link instead of booking Cancellation confirmation page.
Again i called them, they sent me emails again. But this time there was no Cancellation acceptance buttons in the emails. I then called them many times. Every time they came up with a new story like they will discuss this with their RM (Relationship Manager) & will get back to me. But nothing happened.
Today (29th Sept'15), i asked one of my friends to visit their office in HSR Layout, Bangalore to discuss on this. He called me back saying that, the office does not exist at the location. Only a board is there with company name. When he entered inside, no Receptionist was there. Some people sitting inside were telling that they are from some other company.
Booking Confirmation numbers:
HSP[protected]
HSP[protected]
HSP[protected]
I have similar experiences. The company is involved in frauds. I complained to my credit card bank through which I had done my booking. The complaint has been registered as a disputed transaction and the whole amount has been temporarily credited back to me. The whole investigation is likely to take seven weeks.
I am writing this post on behalf of a hotel in Goa. We received a booking from clicklytics portal in December 2017 and we have still not received the payment fro the same i.e. Rs 7676/-.
We have tried to contact all the numbers but they are not reachable.
The mails we sent have also bounced back.
We have tried to contact all the numbers but they are not reachable.
The mails we sent have also bounced back.
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