[Resolved]  Home Shop 18 — False price and sale items quoted

Address:

Delhi

Sir/ ma'am,

There was an advertisement on the Home shop 18 network on television regarding the Globalite Shoes hamper. Acordin to the advertisement the channel quoted each pair of shoe for Rs. 899/- and they offered free products along with that. The hamper consisted of 2 pair of Globalite Sport Shoes with free duffle bag from globalite and sunglasses from forest cool. Order no.[protected].
When we received the product we received one defected pair for which complaint was registered ( Complaint No.[protected]. and they promised that defected pair will be replaced and explained the procedure. The conversation ended and we were satisfied by the reply but after 5 mins we noticed that the price tag mention inside and on the box of the shoe pair was not same as potraied on television. The second call was placed and I spoke with complaint department representative Ashka and she said that it was manufacturing defect that price was mentioned incorrectly . We requested a letter from company that it is the mistake and the original price is as mention in advertisement. the call was disconnected by the representative. I contact home shop 18 again spoke with sales representative Rupa who disconnected the call and at third incident i spoke with representative named Deepak who put the call on hold for long time and then call was again disconnected.
The home shop 18 network has not the delivered the product as promised and also mistreated the consumer when they have no amswers for our queries. The price has been mis quoted and they have mentioned price higher than MRP and stated words like sale and free products where as that was the case.
I would like to lodge this complaint and takeb strict action against this con.