[Resolved]  ShopClues.com — wrong product delivered

Dear Customer,

We are regretful for the inconvenience caused to you in response to the received product. We are arranging the reverse pick-up of the same. The tracking details will be shared to you via mail. Once the product received at our warehouse, we will process the refund or re-shipment of the order, as per your ease.

Regards,
ShopClues Support

Order Number[protected]
They have dispatched me the wrong color of ordered color.
Pre delivery also I had said them about the color but they dispatched me wrong color.
Post delivery i am mailing them so many times about replacement or refund but they are ignoring the mails and replying on other matters .

REQUEST NUMBERS:-
#975996

#957502

ID-support+[protected]@shopcluescom.zendesk.com

Thanks & Regards,

Sarvesh|Assistant Department Manager
Infiniti Retail Limited | A Tata Enterprise

CROMA, Aditya City Centre, Plot No-3, Vaibhav Khand Indirapuram Ghaziabad (U.P.)

Landline: +[protected]| Mobile: [protected]

Email: Ghaziabad-aditya.[protected]@cromaretail.com | Shop at: www.cromaretail.com

________________________________________
From: Ghaziabad-Aditya ADM2-A024
Sent: Saturday, October 4, 2014 10:20 PM
To: [protected]@shopclues.com; [protected]@shopclues.com; [protected]@shopclues.com; [protected]@shopclues.com; [protected]@shopclues.com
Subject: Request for Exchanging wrong Delivered Sandals Order No.[protected]

Dear Concern,

This is my worse experience while shopping online,
I ordered Macoro Men’s Compact Black & brown Sandals with size 8, Order No. for the same was 21229227

I get delivery of same but with size 6, which is no use for me,

after opening packet when I called Customer Care to get it Exchange with Size 8 they gave very embarrassing answer that, there is no such kind of Exchange policy.

that was most unsatisfactory response I got from any Customer Care Executive.

I request you to either help me get exchange that with useful size 8 Sandals or forward this to someone who Care for Customers, and for their feeling as well,
Because I gifted that to my old age Grand Father,

Thank you for writing to us. An email has been sent to our support team with a copy to you on ghaziabad-aditya.[protected]@cromaretail.com . We try our best to respond to you within 48 hours. your request number is 1158884.


Best Regards.


Thanks & Regards,

Sarvesh|Assistant Department Manager
Infiniti Retail Limited | A Tata Enterprise

CROMA, Aditya City Centre, Plot No-3, Vaibhav Khand Indirapuram Ghaziabad (U.P.)

Landline: +[protected]| Mobile: [protected]

Email: Ghaziabad-aditya.[protected]@cromaretail.com<mailto:[protected]@cromareta...⇄ | Shop at: www.cromaretail.com<https://hkxprd0610.outlook.com/owa/redir.aspx?C=Sn5P9...⇄

immidiatelly return your product ...you have delivered the wrong one ...return it n give me the right one which i placed order
Order #21704863
Order Date: 02 Oct 2014, 02:21 PM
Paid Using:
Shipment Information: Tracking Number
[protected] Via Ecom
Product Quantity Unit price Subtotal
sunglass
Code: 4624634
Wrong product dilevered
I have given the right image
Order #21704863
Order Date: 02 Oct 2014, 02:21 PM
Paid Using:
Shipment Information: Tracking Number
[protected] Via Ecom
Product Quantity Unit price Subtotal
sunglass
Code: 4624634

Shipment Information: Tracking Number
[protected] Via Ecom
Product Quantity Unit price Subtotal
sunglass
Code: 4624634
1 Rs.179 Rs.179
Subtotal :
Rs.179
Shipping Cost :
Rs.45
Total :
Rs.224
Billing Address:
pankaj sharma
c-189 rajiv nagar opp. nbc factory khatipura
road jaipur
jaipur, Rajasthan 302006
India

please return ur product as soon as possible or refund the money

i ordered a rayban light blue gradle color sunglasses with order number 21752275, but its not similar to the product i ordered. please inform me the procedure of cahnging the product.

i ordered blazer which was displayed on screen and i selected and ordered that.but shopclues has sent me wrong product .it has sent me another blazer which never saw on the website and never ordered. i think the item that i ordered was not available with them so they sent me another blazer with their own choice. now i want my money back. amount is not so higher its only 460/-.its not a matter of money its about trust, faith of the customer that how these people cheat us

i ordered one item with order number 21897943. but shopclues.com has delivered me wrong product . i never ordered this product . but if now m requesting them to change my order or to cancel my order. they are not accepting my request. they are denying this.really shopclues.com is really a fake and fraud company. it just deceive their customers. its primary focus is to make money any how, not a customer satisfaction

I ordered 6 piece nylon spoon set few days back and today I got I delivery of wrong product.. I want replacement of my product.. My order no is 22621973.. what kind of service is this...

REG: Order Number No. 22539843, DATED 10.10.2014 02:27 PM)

I AM VERY MUCH FEDUP FROM SHOPCLUES.COM ONLINE SHOPPING.

FOR THE LAST SO MANY DAYS, I AM TRYING TO UPLOAD PHOTO OF WRONG PRODUCT (Macoro Men's Compact Black Sandals) SUPPLIED TO ME VIDE MY ABOVE SAID ORDER NUMBER, BY SHOPCLUES.COM, AS IT IS THEIR REQUIREMENT.

BUT I AM UNABLE TO UPLOAD. THE PAGE AT HTTPS//SECURE.SHOPCLUES.COM SAYS
SOME ERROR OCCURRED

I TRIED TO UPLOAD .JPG, .GIF. .PNG FILES BUT ALL THE TIME I RECEIVED THE ABOVE SAID MESSAGE.
YOUR SITE IS NOT ACCEPTING .DOC FILES.

EVEN I TRIED THROUGH THE LINK SENT BY ONE OF YOUR CUSTOMER SUPPORT EXECUTIVE. BUT I GOT SAME MESSAGE.

TODAY I NOT ABLE TO GET THEIR HELPLINE NUMBER/CUSTOMER SUPPORT NUMBER. EVERYTIME I GET MSG "ALL CHANNELS ARE BUSY, PLEASE TRY AFTER SOME TIME."

I DON'T THINK THERE IS NEED OF PHOTO.

IF I CAN UPLOAD PHOTO OF MY SANDALS (UPOLOADED ON YOUR SITE), WHY CAN'T I UPLOAD ON SHOPCLUES.COM SITE.

THANKS


GURPREET SINGH
CHANDIGARH
[protected]

I had ordered for a men's woollen blazer on 5-Oct-2014, order no: 21943503. The product which was delivered to me was completely different than the one they claimed to deliver. It did not match the description shown in the site. The product had an ugly stitch on one side. Moreover the style of the collar did not match the one of the picture. So I requested for a return. The return request was approved by them by 14-Oct-2014 and they promised me that a pick-up man would come and pick up the product. Their policy says that the money will be refunded immediately or by a maximum time period of 14 days. However, since then I have called them several times in vain. The pick-up person had not yet come. Today is 29-Oct-2014. The money was also not refunded. I had already launched two complaints but they didn't bother to take care of the matter. I have attached the pictures of displayed item and delivered item.

Kindly Attention
Dear sir,
My order number is 30167131
Delivered date[protected]
My dear sir,
Please return my product and refund my balance because it is wrong product delivered so please return And Refund Cash

hi
my order number is #30571839...i was delivered with wrong product. i need to return it but im not able to login to my shopclues account. my contact number is [protected]. email: [protected]@gmail.com

I had ordered an EXERCISE ROPE - YOGA ROPE - GYM rope the URL is http://www.shopclues.com/exercise-rope-yoga-rope-gym-rope-1.html. MRP of Rs 1299/- Special offer of Rs 149/- + delivery charge of 49/-. Total Cost Rs 198/-
Product Features of the rope I ordered are as follows.
High strength, durable
PVC coated Metal rope.Heavy Duty pulleys, best suitable for fat person
They are light weight, portable and space saving exercise equipment
Acupressure handle : helps to improve blood circulationDesigned to effectively building muscle strength and tone the body.Perfect for Yoga, ABS, workout. MRP Rs 1299/-Offer Price Rs. 149/- This is the product I ordered.
In its place I was delivered a pocket gym rope. MRP of Rs 325/- . Offer price Rs149 + delivery charge of 49/-.Total Cost Rs 198/-URL:http://www.shopclues.com/pocket-gym-rope-abdominal-exercise-rope-yoga-rope-fitness-rope-16.html. They are 2 distinctly different products as will be clear to you from the images I am attaching . Infact on Image2 of the product I ordered also has the mrp of Rs295/- printed on it. The product I received has nylon ropes
Now shop clues is claiming that the product delivered to me Is the same as the product I ordered. & and are point blank refusing to replace it.
Further they refuse to give me the email Id of sanjay sethi their ceo.
vinod

On 20/02/15 we placed a order on your site for mannual weighing machine(Order number:[protected].But at the of of delivery i get bed sheet and pillow cover.so i contact to that perticular number ([protected]) which is mention behind of the item.They given new order number[protected] and promissed that within seven days item will deliver.but it didnt deliver yet.once we again tring to contact that phone no but they are avoiding my call regulary.i already contact to yopur customer care but they refused to do any thing.Please suggest me what should i do in this critical position.You know also this is the voilation of customer right.I am waiting your answer then i will do some proper action.
Thankyou
Baijnath yadav.
Mob no-[protected]

Hello I am prashant,
I ordered a 3000mah battery for my android mobile micromax canvas doodle A111 on 28 April 2015 on SHOPCLUES.COM website. Price for the battery is 399/- cash on delivery.
But when I received this product I found that they given me 2100mah battery in place of 3000mah battery.
I talked to the customer care but they didnot give me proper response.
I feeling astonish. They cheated me and many more people. And they currently cheting with all and nobody doing anything.
I want my money back.

This product is currently available on this site and doing fraud with consumer.

http://m.shopclues.com/genuine-battery-for-micromax-canvas-doodle-a111-3000mah-6.html

I was delivered a wrong product.
I ordered

Ordered a Stylish & Trendy ballerinas shoes of size 8 but received size is 4.Also the color and quality is different .In the product itself the MRP is given as Rs.99 but paid amount is 192.Shoked to see this product.

Ordered a Stylish & Trendy ballerinas shoes of size 8 but received size is 4.Also the color and quality is different .In the product itself the MRP is given as Rs.99 but paid amount is 192.Shocked to see this product.

I have ordered a Kids swimming pool, Order ID 47596415, Product: Intex Swimming Pool 4 Feet . But delivered a low cost different product. Several times called customer care, every time tell that wait for 48Hours and your product will be pick up. Last one month I am waiting.

Bellow i am giving all the correspondence.


ShopClues Support, Jun 6, 6:17 PM:

Dear Customer,

Thank you for contacting ShopClues.com.

We would like to inform you that we have arranged the pick-up for your product, against the order through courier company. Our courier partner will contact you to get the product picked up within 4-5 business days.

Please ensure that the product is packed tightly with all stuffs which you have received from ShopClues. Further, we would like inform you that refund or replacement will be done after receiving of product in our warehouse, alternately you can track your return status at http://www.shopclues.com/trackorder

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Monica
ShopClues.com
S::S


ShopClues Support, Jun 5, 9:51 AM:

Dear Sujoy,

Thank you for contacting ShopClues.com.

This is with reference to your query regarding order no. 47596415.

We regret for the inconvenience caused to you. We have forwarded a request to our concerned team for urgent pick up of your product and we will try our best to get you a resolution on priority.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Sanjay
ShopClues.com


Customer Support, Jun 3, 2:55 PM:

on the behalf of customer...

I have field return request, request was approved and no body came to me, and the courier partner has marked that shipment was not ready. kindly re-arrange pickup and revert me with the proper resolution as soon as..

regards...
shikha
shopclues, com


Customer Support, Jun 3, 2:43 PM:

On behalf of customer,

I have field return request, request was approved and no body came to me, and the courier partner has marked that shipment was not ready. kindly re-arrange pickup and revert me with the proper resolution.


Regards
Om bharti
shop clues.com


ShopClues Support, May 30, 12:05 PM:

Dear Sujoy,

Thank you for contacting ShopClues.com.

We regret for delay in pick up of your product. As per update from our concerned team, we would like to inform you that courier executive will contact you shortly regarding pick up of your product. We appreciate your patience and understanding in this matter.

Once we will get the confirmation of receiving the product in our warehouse then we will be able to proceed further for refund/replacement.

Kindly do not forget to take a copy of pick up receipt having order number of relevant product and signature of courier executive. If you have any further queries, feel free to contact our customer support team.

Best Regards,
Customer Support Team
Atul Rawat
ShopClues.com

s::s


Customer Support, May 29, 3:33 PM:

on behalf of customer:
I did not received the reverse pickup so do the needful asap.

Regards:
Kishor
Shop clues.com


Customer Support, May 23, 11:38 AM:

On Behalf Of Customer

I want refund asap courier team said to me give me the product from the distance of 50 kilometers this is really not good please do needful otherwise i will go court so please pick up it and till now i have not received any mail from your side so please pick up my product as soon as possible.we will back to revert within 48hrs.

regards,
sheetal Singh
shop clues.com


sujoy sarkar, May 22, 8:15 PM:

Reminder 3


> Reminder 2
>
> On 5/16/15, Sujoy Sarkar <sujoy.[protected]@gmail.com> wrote:
>> REMINDER 1
>>
>> Problem is still remaining same. No response from your end.
>>
>>
>>
>> On 5/14/15, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
>>>


sujoy sarkar, May 18, 5:54 PM:

Reminder 2


> REMINDER 1
>
> Problem is still remaining same. No response from your end.
>
>
>
> On 5/14/15, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
>>


sujoy sarkar, May 16, 8:02 PM:

REMINDER 1

Problem is still remaining same. No response from your end.


ShopClues Support, May 14, 11:47 AM:

Dear Customer,

Thank you for contacting ShopClues.com.

This is with reference to your query regarding order.

We regret for the inconvenience caused to you. We have forwarded a request to our concerned team for urgent pickup of your product and we will try our best to get you a resolution on priority.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Monica
ShopClues.com


sujoy sarkar, May 13, 12:30 PM:

Dear Sir,

I have received a call from courier company from different city
(Bhubaneshwar). Its approx 50km distance from my home.
Kindly arrange and pick up the wrong delivered product on urgent basis
from my nearest courier company like BLUE DART, FIRST FLIGHT ETC.
But to see the your useless delay system i think you have any
urgency. Bogus and disgusting.

Looking forward to hearing I am still suffering.

Regards.
Sujoy Sarkar


ShopClues Support, May 11, 1:11 PM:

Dear Customer,

Thank you for contacting ShopClues.com.

This is reference to your order.

We are coordinating with our courier partners for pick up of your product. We request you to kindly wait. We will update you, when pick up of your product will be arranged.

Further, we would like to inform you that once we receive your order in our warehouse then we will be able to proceed further for refund/replacement.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Monica
ShopClues.com
S::S


ShopClues Support, May 7, 1:29 PM:

Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Upasana
ShopClues.com


sujoy sarkar, May 6, 4:47 PM:

Dear Madam/Sir,

I am sending the delivered product snap after removing from pack.
Please find the attached snap.


Regards.
Sujoy Sarkar

Attachment(s)
delivered product snap 1.jpg


Shopclues Support, May 5, 4:43 PM:

Dear Sujoy,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding the order no. 47596415.

As informed earlier that we have received the images, however, they are not clearly visible to identify the actual product. We request you to provide us the clear images of the actual delivered product without the outer box, highlighting the issue with the product, so that we can provide you the appropriate resolution on priority basis. To expedite the process, kindly provide us the images within 48 hrs.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Sandeep
ShopClues.com


sujoy sarkar, May 5, 3:25 PM:

Dear Madam,

Now I am clearly attaching order product and delivered product snap.

Regards.
Sujoy

Attachment(s)
ordered product.jpg
delivered product.jpg


ShopClues Support, May 5, 1:23 PM:

Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We have received images, however, they are not clearly visible to identify the issue. We request you to provide clear images of the delivered product, highlighting the issue with the product.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Upasana
ShopClues.com


sujoy sarkar, May 5, 7:32 AM:

Dear Madam,

As required now I am sending delivered product picture. My concern is
delivered and ordered product is different. You can check it from my
order data base, I want to return the wrong product and you will
deliver me original booking product. Kindly fast your process, 13
days already gone.

Regards.
Sujoy Sarkar
[protected]

Attachment(s)
delivered product.jpg


ShopClues Support, May 4, 1:48 PM:

Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We apologize for the inconvenience caused to you. However, to proceed further, we would require the images of the delivered product highlighting your concern clearly. To expedite the process, kindly provide us the images within 48 hrs.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Upasana
ShopClues.com


ShopClues Support, May 4, 10:36 AM:

Dear Customer,

Greeting from ShopClues.com.

This is with reference to the concern raised against your order.

Please note, we are working towards the resolution and expecting the same in 3-4 days. At ShopClues, we ensure customer’s satisfaction. Please treat this incident as exception.

Inconvenience caused to you in this matter is deeply regretted.

For any further assistance, please write to us at ShopClues/support.

Warm Regards,
Amrit
Team ShopClues


sujoy sarkar, Apr 29, 8:36 AM:

Comment: Kindly replace and deliver my actual ordered product on urgent basis. I am also requesting to shop clues team please try to control to avoid this kind of incident to sustain the customer faith on your people.
Order Number: 47596415
Return Number: 1271097
Product: Intex Swimming Pool 4 Feet
Reason: Wrong Item Delivered
Action: Replace item
Click to view image: https://images.shopclues.com/images/refund_product_images/9c69de51f51a756shop-clues-2.jpg
Click to view image: https://images.shopclues.com/images/refund_product_images/40ec1479ad0f3c6shop-clues-1.jpg


Cheers,
ShopClues Support Team.