[Resolved]  Vanson Shoes — refused to exchange shoes

Address:Central Delhi, Delhi

On 20th june 2013 I purchased a pair shoes for 1150 rupees from VANSON SHOES, Cannaught Place.In four days the condition of the shoes got worst.The thread work on it got loose and came out from both the shoe.On 24th of june 2013 I visited the showroom to get the shoes exchanged.The person sitting over there refused to exchange and said that they will send the shoe for repair.The question here is that What is the guarrantee that after that shoes will be durable for the long time? It could be again in the same condition in few days.The person sitting over there said that as per there policy only "UNUSED SHOES"are exchangeable.What does it mean? Why people purchase footwears? To wear.right? Till now, I have never seen such stupid policy in any other branded footwear showroom.I request you to kindly take action against them as soon as possible and force them to either give my cash rupees 1150.00 back or exchange the shoes.
REGARDS
MAHIMA MATHUR
DOORDARSHAN NEWS
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Aug 14, 2020
Complaint marked as Resolved 
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On 20th june 2013 I purchased a pair shoes for 1150 rupees from VANSON SHOES, Cannaught Place.In four days the condition of the shoes got worst.The thread work on it got loose and came out from both the shoe.On 24th of june 2013 I visited the showroom to get the shoes exchanged.The person sitting over there refused to exchange and said that they will send the shoe for repair.The question here is that What is the guarrantee that after that shoes will be durable for the long time? It could be again in the same condition in few days.The person sitting over there said that as per there policy only "UNUSED SHOES"are exchangeable.What does it mean? Why people purchase footwears? To wear.right? Till now, I have never seen such stupid policy in any other branded footwear showroom.I request you to kindly take action against them as soon as possible and force them to either give my cash rupees 1150.00 back or exchange the shoes.
REGARDS
MAHIMA MATHUR
DOORDARSHAN NEWS
Seriously? Have you tried exchanging a shirt without a tag and which is used?
This policy is everywhere. Tell me a name of any brand where you can exchange "USED CLOTHES" or any product.
I love this shop!

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