[Resolved]  Club Group Of Hotels — No response for bookings of resort at Goa from 23rd to

Address:New Delhi, Delhi

I took membership of Mountain Club in April 2009 vide membership no. MCBIL- 0607 ( Red season) in name of Dhrubv / T.R.Goyal for 30 years membership. I had made them a request in July, 2014 for booking of resort at Goa from 23rd to 27th Jan, 2015 for 4members of my family. After so many reminders to them, I got a mail from them that my booking for these days are confirmed. However, I didn't receive any details of the resort booked and further vouchers for the stay. I have been continuously following them for the update. But there is no response at all. At the time of taking the membership, I was informed that as I am taking Red Season so I have to make advance intimation for booking at least 45 days only. In this case I have intimated them 6 months in advance. Still no response. This is the height of their poor service. What should I do now. Please take an immediate action in this regard as I have already made my flights booking for these days. Thanks T.R.Goyal [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Club Group Of Hotels customer support has been notified about the posted complaint.
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I took membership of Mountain Club in April 2009 vide membership no. MCBIL- 0607 ( Red season) in name of Dhrubv / T.R.Goyal for 30 years membership. I had made them a request in July, 2014 for booking of resort at Goa from 23rd to 27th Jan, 2015 for 4members of my family. After so many reminders to them, I got a mail from them that my booking for these days are confirmed. However, I didn't receive any details of the resort booked and further vouchers for the stay. I have been continuously following them for the update. But there is no response at all. At the time of taking the membership, I was informed that as I am taking Red Season so I have to make advance intimation for booking at least 45 days only. In this case I have intimated them 6 months in advance. Still no response. This is the height of their poor service.

What should I do now. Please take an immediate action in this regard as I have already made my flights booking for these days.

Thanks
T.R.Goyal
[protected]
Hello,

There is FIR filed in Noida SP office sector 6 against 'Club Group of Hotels'. Please give your complaint in written with all payment proof and membership documents in SP office noida.
alternately you can mail at [protected]@noidapolice.com
contact person: Rakesh Sharma: [protected], [protected]

Pass on this message to others who and all are victimized by CGH.
For more details, please share your contact details on [protected]@gmail.com

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