[Resolved]  Club Jiva — We feels cheated, now refund my money back

Address:Gurgaon, Haryana, 122001
Website:www.clubjiva.in

My name is sanjeev rai, we was there in nainital to visited in 15 aug 2016. A man name (Mr. Akil) came to us & introduced themselves as club jiva representatives. He offer us a scratch card and ensure us to get one of the four prizes if we will attend a presentation from club jiva on completing its 10 years & then me and my family attend small seminar of 1 hour. We meet arshi, farhan, rohana and vishal. They gave complete introduction about club jiva and give us an offer but when we refuse to take membership, they gave another offers, thus they give us three offers of different structure higher to lower rate, they try us to convince then at lower level emi structure we finally convinced, but i have some doubt but they insist us so keenly, all

Club jiva member behaves like what they are saying is correct and we have full faith in them and their organization club jiva. At last when i told him that we have insufficient balance (For get rid of them) then mr farhan told me that lets divide this member ship structure in such a way that you have to pay only 20, 460 now from credit card and rest amount will be in emi and that will start after 6 months of starting membership, and they try to swipe credit card 7 times like a greedy team and finally transaction happened for amount rs 20000 and finally rs 460 i deposited as cash. So totally we give rs 20460 we think we will get good services when we'll go for tour. But when we came back and search google we find they are fake, lot of things they tell us is false,

Reason why i want my money back and refuse to take membership:-

1) club jiva member said for meal, cab and other services will be given by mentioned hotel, but listed hotel denied
2) 18 days have passed but no membership card i received even not a single welcome message yet from club jiva side.
3) hotel said they are fraud, i here from mainali hotel that is in his list
4) they provide member ship type blue, which is off season membership, this was not disclosed at time of meeting.
5) they said refund your money any time but when i mailed him, i got reply of no refund from club jiva side
6) only one hotel said that we can use club, and all hotel denied which are in list, but members in meeting promised us to provide us all services of hotel
7) i received one booklet in that point number 12 is changed, its mention that any time you refund money but after taking membership point is changed and said nonrefundable in booklet
8) company is not more than 5 years but members said it is more than 10 years in market.
9) member said they owning 35 hotels and lacalypso hotel one of them, that is false
10) hotel said extra utility charges are paid, but this was not mentioned at the time of joining
11) lots of facility they promises for us, that will also need to share that all are false information

There is no reason to join club jiva and give emi and avail bad services so please refund my money.
Club jiva employees just give good response while taking membership. After that they started to ignore us. They are fraud and not responding. I want my money back.

My details:-
Name: sanjeev rai
Email is: [protected]@gmail.com
Mob: [protected]
Incident at: nainital
Date: 15-aug-2016

Note: credit card receipt, other receipt, doc, club jiva team members mobile number, group pic.
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Jan 3, 2017
Complaint marked as Resolved 
Club Jiva customer support has been notified about the posted complaint.
Sep 01, 2016
Updated by sanj_jhs
My name is Sanjeev Rai, We was there in Nainital to visited in 15 Aug 2016. A man name (Mr.AKil) came to us & introduced themselves as CLUB JIVA representatives. He offer us a scratch card and ensure us to get One of the four prizes if we will attend a presentation from CLUB JIVA on completing its 10 years & then me and my family attend small seminar of 1 hour. We meet Arshi, Farhan, Rohana and Vishal. They gave complete introduction about CLUB JIVA and give us an offer but When we refuse to take membership, they gave another offers, thus they give us three offers of different structure higher to lower Rate, they try us to convince then at lower level EMI structure we finally convinced, but i have some doubt but they insist us so keenly, all

CLUB JIVA Member behaves like what they are saying is correct and we have full faith in them and their organization CLUB JIVA. At last when i told him that we have insufficient balance (for get rid of them) then Mr Farhan told me that lets divide this member ship structure in such a way that you have to pay only 20, 460 now from Credit Card and rest amount will be in EMI and that will start after 6 months of starting membership, and they try to swipe credit card 7 times like a greedy team and finally transaction happened for amount Rs 20000 and finally Rs 460 i deposited as cash. So totally we give Rs 20460 we think we will get good services when we'll go for tour. But when we came back and search Google we find they are FAKE, lot of things they tell us is false,

Reason why i want my money back and refuse to take membership:-

1) CLUB JIVA member said for meal, cab and other services will be given by mentioned hotel, but listed hotel denied
2) 18 days have passed but NO membership card i received even not a single welcome message yet from CLUB JIVA side.
3) Hotel said they are fraud, i here from Mainali hotel that is in his list
4) They provide member ship type BLUE, which is off season membership, this was not disclosed at time of meeting.
5) They said refund your money any time but when i mailed him, i got reply of no refund from CLUB JIVA side
6) Only one hotel said that we can use club, and all hotel denied which are in list, but members in meeting promised us to provide us all services of hotel
7) i received one booklet in that point number 12 is changed, its mention that any time you refund money but after taking membership point is changed and said nonrefundable in booklet
8) Company is not more than 5 years but members said it is more than 10 years in market.
9) Member said they owning 35 hotels and LACALYPSO hotel one of them, that is false
10) Hotel said extra utility charges are paid, but this was not mentioned at the time of joining
11) Lots of facility they promises for us, that will also need to share that all are false information

There is no reason to join CLUB JIVA and give EMI and avail bad services so please refund my money.
CLUB JIVA employees just give good response while taking membership. After that they started to ignore us. They are fraud and not responding. I want my money back.

My details:-
Name: Sanjeev Rai
Email is: [protected]@gmail.com
Mob: [protected]
Incident at: Nainital
Date: 15-aug-2016

Note: We have Credit Card receipt, other receipt, doc, CLIB JIVA team members mobile number and group pic, A part from that we also have more then 30 people in my contact that is facing the same issue.
Verified Support
Dec 03, 2016
Club Jiva Customer Care's response
Dear Sir/Madam

We are concerned by the query raised by you on the online platform. However we would like to inform that this is not the official forum to address any query related to Club Jiva.

You are requested to kindly address your feedback, queries or suggestion at [protected]@clubjiva.in or visit our website www.clubjiva.in for contact details.

We further like to request you that, kindly do not display your contact details like mobile number, email, amount or residence address on any consumer forum website as some culprits with fraudulent intentions may use you contact details.

Warm Regards
Team Club Jiva
Complaint comments 

Comments

Hi,

Same happen to me at Mahabaleshwar ... on 25th November.. let come together and close this Club Jiva. Even no proper support or

answer from Jiva.

Log a FIR with Police station about same.. I am alos doing same. I also logged a complaint on

this portal but no use.. see below..

https://www.consumercomplaints.in/club-jiva-wrong-misleading-information-given-b...

Thanks,
Suraj

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