[Resolved]  Club Mahindra — Cheated by Club Mahindra

Address:Mumbai City, Maharashtra

I received a call from a Telemarketer of Club Mahindra invitation department on 23/2/2015. Her name was Neha. She informed me that my name has been short listed for the free movie tickets and hotel stay package in any of the club Mahindra resorts. She also stated that there would be no emphasis on purchasing the membership and I will just have to collect the free vouchers. However, I still confirmed about this offer 3 times on call as it was too good to be true. I reached their office along with my husband at Growel mall - Kandivali around 5:45 pm and later I was informed that there would be a presentation of 45 min which we had to attend. This was not at all informed to me on the call, even after confirming several times. The receptionist asked us to fill up some form, which had few clauses and asked us to sign. I was really looking forward for the membership, but looking at this pathetic approach, I could not stop myself & my husband from leaving the office without wasting any further time. We had already wasted our time travelling all the way to their office by cancelling our important commitments at work. This was not enough, when I left the office, I again received a call from the Tele-marketer asking me "What is the problem mam?". She started a unnecessary argument with me and was very arrogant on phone. Her statement "It was just a matter of 45 min, can't u manage it?" really pissed me off. To all the Club Mahindra team, let me tell you, we work day and night and have lot of commitments at work, Every single minute is important for us. If the 45 min thing was informed to me earlier, I would have not mind attending it. This is just misleading of customers. Please stop this menace as it is not working and I will see to it to stop anyone who matters to ever go to Mahindra holidays. This is a real shame for an organization like Mahindra. Thanking you, Payal
Was this information helpful?
No (0)
Yes (0)
Aug 30, 2016
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2015
Club Mahindra Holidays Customer Care's response
Dear Madam,

Apologies for the inconvenience caused and thanks for highlighting the matter. Please share your contact details at http://is.gd/CMListening for us to connect with you.

Warm Regards,
Club Mahindra Team
Verified Support
Mar 04, 2015
Club Mahindra Holidays Customer Care's response
Dear Madam,

We are awaiting your contact number. Please share your details at http://is.gd/CMListening for our team to get in touch with you.

Warm Regards,
Club Mahindra Team
Complaint comments 

Comments

Request you to investigate the matter immediately or we shall be forced to take other serious actions creating an awareness in the market for your maladies and thereby dampening your image.
I dont want to share my contact details with your team as I am not at all interested in your membership anymore.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Mahindra Holidays
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    76%
    Complaints
    2625
    Pending
    146
    Resolved
    1940
    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
    View all Club Mahindra Holidays contact information