[Resolved]  Club Mahindra Holidays — Cancellation of enrollment for club mahindra membership unique id2694977

Address:

400028

Dear Sir/Madam,

We had been contacted by telemarketing executives of Club Mahindra, then on 09th April we visited their office at Atria Mall, Mumbai. Sales Executive gave their presentation, showed us all their properties, ...big talks... of free offers... Finally discussion came up to commercial terms.

then He explained the membership fees, tenure, EMIs with free RCI membership to be used internationally and in India along with their own properties. We opted to take up the family membership of Rs.3, 55, 600 (White studio), they pressed upon us saying this is the most discounted offer only for today and u get it by paying 10% less 6000/- discount... and we ended paying Rs.29, 560/- via my credit card.

The discussion and presentation lasted for 2 hours, very quickly they got all my signatures, and id proof copies... Not once did they mention that every time we want to use our RCI renewal charges. When it came to give free vouchers they said we will send them to you as our Server is down. Later said we would receive a verification call, (call received on 18th April) during this call the executive mentioned free night stays cannot be ustilized at Lonavala resorts and only for FIRST TWO YEARS RCI MEMBERSHIP IS FREE AND LATER WE HAVE TO PAY RENEWAL CHARGES. Next very minute I informed the telemarketing executive do not mark the verification call as complete and do not process any further as I WAS NEVER TOLD THAT RCI MEMBERSHIP RENEWAL CHARGES ARE TO BE PAID WHENEVER I PLAN TO USE.

I called the executive who sold us the membership and questioned him, he was in a denial mode to listen (Dharmaditya) said he has mentioned to us. I said my husband and me both have not heard this. He tried to cover it up and giving talks of free offers. Seems like Mahindra feels all get lured with free offers. I told him please write a mail to me by giving all details of the membership plan and offers. He very much said will write and no reply in writing.

Next day 19th April I have written a mail to Dharmaditya Bagwe mentioning cancelling my enrollrement and not to process my application and asked to refund my money Rs.29, 560/-. Same afternoon I receive a call from him saying we will give you options, may be it is HUMAN ERROR that he did not mention the renewal charges, put his manager Omkar Parkar on line. this gentleman, was only interested in giving me EMI options and telling me, so what if you pay renewal charges, Credit card also we have to pay, renewal charges. Further, asking me how often am I going to travel abroad to use RCI properties, who is HE to ask me about my trips/destinations. It is my sole discretion. I was aghast at the marketing strategy that he tried to explain, saying use the free offers, see our properties u have paid 10% amount enjoy that then you can consider. If you still refuse to take the membership it is not a car that I can confiscate... I do not belong to the category of frauds and enjoying holidays in such cheap manner. Further, stating you know about Orange County who will give you to stay in just Rs.1000/-2000. what makes him think that I cant afford this Orange County. So cheap this man can be.. He said we do not have cancellation policy. I said why did your person not tell us, He replied U DID NOT ASK????? What audacity these people have. Club Mahindra executives are NOT AT ALL TRANSPARENT IN THEIR DEALINGS, I have read the no. of grieviances people have faced, unfortunately I have also fallen prey to their malpractices.

Anyway today 20th April 16 again I have written to Dharmaditya to cancel my enrollment and refund, my money. As I have informed very clearly NOT TO PROCESS MY MEMBERSHIP, ONLY ENROLLMENT HAS BEEN DONE, UNIQUE ID 2694977. I earnestly request you to refund my entire money of Rs.29, 560/- No call nor mail has been sent regarding cancellation and refund.

Hope Club Mahindra executives refrain from such cheap and substandard strategies to hook and press upon people to buy their membership. All I want is refund of my money. Not interested in membership.

Thanking you.