[Resolved]  Club Mahindra Holidays — Cancellation of membership - Request for refund.

Address:560037
Website:www.clubmahindra.com

Hi,

Myself kartheek reddy c, i had taken club mahindra membership on 16 october 2016 as they called me personally to their event which was conducted at jw marriot hotel, bellandur, bangalore. i had opted for 10 year blue studio plan amounting to rs.1, 63, 100/- and i had paid rs.24465.

However the information which i have got from the sales representative and the information here is not matching.

Because of some personal reasons ans financial issues i want to cancel this membership as this is not the correct time to go for this. this membership may not fit at this point of time and we will think of this in near future.

I have not utilized any of the services or offers provided by club mahindra. request to refund the total amount rs.24465 via the same mode of payment, which relationship manager has agreed & committed to total amount will be refund if cancelled during 15 days looking period. below are the details of my membership

Member id 2725788
Membership in the name of kartheek reedy c

I have been calling the customer care executives from two days, everytime they will tell that branch executives will call shortly, but no one will call.

Please revert back to me via email (c. [protected]@gmail.com) or phone ([protected]) for any more clarifications.
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Jan 8, 2017
Complaint marked as Resolved 
I haven't got any re-fund. How can you guys mark this a s resolved?
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2016
Club Mahindra Holidays Customer Care's response
Dear Sir,

We urge you to reconsider your decision regarding our membership and would like to connect with you regarding your request. We have forwarded your details to our team and they will get in touch with you.

Warm Regards,
Club Mahindra Team
Oct 20, 2016
Updated by kartheekr1
I can re-consider this membership plan in future, bu at current position i cannot afford that money on membership. one of your customer support executive have called me and asked me to send the details, which i have sent now. Please kindly resolve this ASAP.
Oct 24, 2016
Updated by kartheekr1
No one from club Mahindra holidays team have contacted me, and I have sent a number of emails to the team and I have been calling them repeatedly. You will show interest only while taking the membership. This is the worst thing you have been doing. Try to listen the customer complaints first then only your business will grow.
Oct 27, 2016
Updated by kartheekr1
No one from club Mahindra holidays team have contacted me, and I have sent a number of emails to the team and I have been calling them repeatedly.
Could anyone help me out with this issue. Also on how to escalate this.
Nov 23, 2016
Updated by kartheekr1
one of the most worst companies i have heard of, they won't even care for customer concerns an problems. They just want the money, once the customer have paid money, then they wont even care about you, how many times you call them or visit office.
Verified Support
Nov 25, 2016
Club Mahindra Holidays Customer Care's response
Dear Sir,

We wish to inform you that a mail has been sent to you under reference number[protected]. Please refer the same.

Regards,
Club Mahindra Team
Dec 27, 2016
Updated by kartheekr1
Hello Club Mahindra Team,

How can you guys mark the complaint as resolved without resolving the issue. I haven't received any refund or any update from your team on the same. Then how you guys can mark this as resolved??.

First work on the queries of customers not on updating the comments over here. If you are not treating customer in a correct manner then how can you expect business?
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one of the most worst companies i have heard of, they won't even care for customer concerns an problems. They just want the money, once the customer have paid money, then they wont even care about you, how many times you call them or visit office.

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