[Resolved]  Club Mahindra Holidays — Cheating by Club Mahindra to its members

Address:Thiruvananthapuram, Kerala

Step motherly treatment meted out to club mahindra members my husband's member no is 315253 ..We had waitlisted our request and also informed hotel poovar of our request but on arrival we were told that 1 br and studios get booked within half hour of opening of booking for the resort rooms and there are no cancellations thereafter. Indeed this is faster than even summer train bookings. We are dining at the restaurant here and we find it mostly empty even during peak hours and the resort itself has a deserted look. We have visited many club mahindra resorts at various times and seen the presence of crowds. Many of the studio rooms look deserted. Even the staff here mention that it is a lean period.The front desk gentlemen were only interested in customers who had come through different travels and not in club mahindra members-- we had been dumped by poovar resort management on second floor hus against our request for studio though we are senior citizens and i have a bandaged hand due to an accident. I have been a member of club mahindra redseason for more than 9 years. It is a 25 years holiday membership.For becoming a member one needs to pay the membership fee and annual maintainance fee -- above rs.10000.. At the time of joining we were given a rosy picture of holidays that could be availed with ease across large number of resorts.How ever our experience over the years have been as under--1)we vhardly ever get the desired studio rooms which we are entitled, unless we book three or four months earlier that too only on weekdays and not on weekends.
2)lot of compromises have to be made regarding the place of visit and time of visit.Holidays can be planned not on your convenience but on the convenience of club m ahindra.
3]at the time of joining we were given to understand that club mahindra resorts are meant only for members. However over a period of time we find more nonmembers in the resorts than members..---since the rooms are available through travel desk sights like trip advisor, make my trip etc.A cash customer is more valuable than a member who has already made an upfront payment.

4)when we were offered red studio we were specifically told that studio apartment come with a kitchenette, where we could prepare our own food using microwave oven, cutlery etc.However most of the resorts now do not have kitchenette with studio rooms.

5)with vast promotional drives to enrol members the ratio of members to rooms available have gone up., resulting in less inventory for more members .This has resulted in members not getting desired rooms at desired locations and time
Above points indicate that the time sharing model is an imperfect one, currently heavily loaded against the members. There is no guarantee for the promises made while receiving the full upfront payment.There is no clause for opting out of this membership by refund of remaining value . In view of this it is necessary to bring in regulations by the government., so that malpractices can be prevented and membership to inventory maintained and promised services are rendered.
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Aug 23, 2016
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2015
Club Mahindra Holidays Customer Care's response
Dear Mam,

We regret the inconvenience caused and we'd like to connect with you regarding your concerns. Thank you for sharing your membership details and our team will connect with you.

Warm Regards,
Club Mahindra Team
Complaint comments 

Comments

Don't become a member of this club mahindra and squander your hard earned money.The above reply is the standard reply you get from club mahindra.If anybody wants to stay in clubmahindra resorts then book your holidays through make my trip, tri advisor etc .If you book your holidays through this companies you will be treated royally and given the rooms of your choice .And it works out cheaper too members have already paid and i feel govt. Should bring in some regulations so that members rights are protected. Rema muralidhar

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