Club Mahindra Holidays — Club Mahindra- Fleecing unsuspecting Customers

Address:

New Delhi, Delhi

My club Mahindra Membership no is 577204, It was 6 years back that my husband and I in March 2009 took the Club Mahindra membership. But till date we have not taken even a single day vacation. As a club Mahindra policy a member can have hold max 21 days of holiday inventory. Since the start of our membership we have a total of 49 days of holiday out of which we can use only 21. I called and wrote to the club Mahindra team on 28th Feb 2014 to book a holiday, to which they said that I have to pay all the Due Annual Subscription Fees of Rs. 41023 and then only i can book any holiday. I explained to them that due to some personal reasons I could not take a holiday in the previous years, though I had paid the ASF for 2009 & 10. I requested them to waive off the ASF against the years we have not had any holiday, it's only fair. And I was willing to pay the current year ASF too. I made repeated calls to their customer care and kept on following up, every executive kept on saying we will have a favourable resolution for you soon. We are discussing with our managers, etc. Finally out of frustration, I asked to speak to some senior customer care member, and he said that as I was asking for a booking at a North Resort during the Holi festival time there was no chance of his being able to make a block also. And to my surprise I see the next day there is a block placed in my account for the same destination using my non- expired holiday inventory. This is extremely unethical. And since then they have not reverted back. I request the Indian Consumer Complaints Forum team to please help us and get a resolution to our grievance. We have paid Rs. 2, 67, 190 as the membership fees and then they are claiming another Rs. 53, 592 as ASF without which we cannot use the membership. It is more than 3lacs of our hard earned money that they are playing with. Best Regards Ms. Anumeha Pandey Sawilani Mob: [protected]