[Resolved]  Club Mahindra Holidays — complaint against fake commitment

Address:Chennai, Tamil Nadu

Dear Concerned, I bought Esteemed CLUB MAHINDRA WHITE 1 BR memebership in 2004 from Dubai . Whenever we used to come on one month vacation from Dubai, we never got the bookings as per our convienence. Meanwhile we shifted to India in 2008 and misplaced club mahindra membership card etc. As a result my membership remained unused till 2013. In 2013 Club Mahindra told me to clear all the asf of 7 unused lapsed years and their representative Miss Momeena made commitment of recrediting all the lapsed days on phone, conversation took place around 8/3/13 on my number [protected]. She confirmed me that you utilize 7 days then again in batch of 7 days, we will credit the lapsed inventory. And confirmtion mails were forwarded to me by mahindra are as below. On Mar 6, 2013 8:20 PM, "[protected]@clubmahindra.com" <[protected]@clubmahindra.com> wrote Dear Mr. ____, Greetings from Club mahindra Thank you for calling us. With regard to our telecon, we would like to inform you that as per the terms, the maximum number of days to the credit of the member at any point of time shall not exceed 21 including the current year’s entitlement. Any days in excess of 21 at any point of time shall automatically lapse and recredit of the same is not possible.We recommend you book your holidays for the next 6 months before the entitlement date, so as not to lose any entitlement. If for some reason, you find that you are unable to travel yourself, you can also gift your holidays to your friends and relatives twice a calendar year, by paying a nominal guest fee. Lapsing of inventory is part of the terms & conditions at the time of enrollment and we are only implementing that policy. However, we request you to kindly get in touch with us after exhausting your current inventory so that we will re-consider your request for re-credit of lapsed inventory. Thank you for giving us the opportunity to be of service to you. Please do write back to us for further assistance. Warm regards, Karthikeyan.T Member relations | Club Mahindra Holidays Mahindra Holidays & Resorts India Ltd. Feedback: [protected]@clubmahindra.com   From: [protected]@clubmahindra.com <[protected]@clubmahindra.com> Date: Mon, Apr 1, 2013 at 3:39 PM Subject: RE:'MHRIL=[protected]' Reg ASF payment... To: "____gmail.com> Dear Mr. ___, Greetings from Club Mahindra! With reference to your query, we would like to inform you that your membership entitles you to accumulate a maximum of 21 days. This has been done to enable members to have the flexibility to avail of their unutilized holidays due to other exigencies. However this facility is limited to a maximum of 21 days to ensure that the usage of annual entitlement of all members including yours is not negatively impacted during any year of the membership period.. We are sure you would appreciate the need for lapsing inventory in excess of 21 days in any members account. As you have more than 21 days to your credit, the excess days have automatically lapsed. As a special case, we would be happy to provide lapsed days back into your account as per the criteria’s mentioned below: 1. We request you to write to us after availing the inventory in your membership & then you can avail above lapsed days given as a special case. 2. This is valid for all bookings availed & utilized by you and not valid for bookings utilized for guests. 3. As it is an automated process, during such time any days in excess of 21 days will be again lapsed by the system. Kindly be informed that we are doing this as a onetime exception. Trust this resolves your concern. We recommend you plan and book your holidays to avoid any lapsing in the future. We would be happy to assist you with that. On our part, we are confident that we will continue to earn the trust you have placed in us and we look forward to giving you many more years of memorable holidays. Warm regards, Momeena.A Member relations | Club Mahindra Holidays Mahindra Holidays & Resorts India Ltd. Feedback: [protected]@clubmahindra.com Reservations: [protected]@clubmahindra.com In the first mail they assured me to reconsider the lapsed inventory (42days). Second mail is confirmation mail for credit of laped inventory. Word of comittment, oral and written, I paid all my dues of 7 asf approx 80000 inr. Now after long mental harrasement they have credited 7 days out of my paid inventory of 42 lapsed days . They are non compliant to their own words and denying to recredit the pending days insipte of the given verbal and written assurance. There statement says "EMPLOYEE WHO PROMISED YOU HAS LEFT CLUB MAHINDRA, WE CAN'T HELP . IT IS U WHO DECIDED TO PAY . THIS IS POLICY " WHERE WAS POLICY WHEN THIS COMITTMENT VERBAL AND WRITTEN WAS BEING MADE BY CLUB MAHINDRA. I humbly request mahindra to credit my lapsed days as promissed. Word of mouth is a big publicity. The way you are failing to self made comittments and grasping money from our pockets will not help you run business for long. You may be successful in befooling new clients but will definately loose old customers "who made u what u are today " like us. regards Sapna membership id-35847 [protected]@gmail.com    
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Aug 24, 2016
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2014
Club Mahindra Holidays Customer Care's response
Dear Madam,

We have noted the concerns you have shared and would also like to connect with you. Thank you for sharing your membership ID and our team will get in touch with you at the earliest.

Warm Regards,
Club Mahindra Team
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