[Resolved] Club Mahindra Holidays — Did not get Holiday confirmation though I had booked during telephonic talk on 18/02/2015

ramtarachandani

from Badlapur, Maharashtra

Address:

Thane, Maharashtra

I, Ram D Tarachandani, have memership Id no.1657984 had called Club Mahindra team on 18th Feb for booking a 2 BR room from 11th April to 14th April (checkout on 15th April). First I was told that due to pending AF charges I can not book as required for which i had informed the lady on other side that I have paid SF charges of Rs, 17661/- on 16th Feb through Net banking & got the confirmation receipt of the same through payment reference no.B[protected]. If the same was not reflected in your system then it was not my fault. On giving all the details she confirmed my booking for 11th to 14 April with application per day taxes & extra bed charges. After this I booked my train tickets along with my relatives who were to accompany me after my insistence & assurance of best services from Club Mahindra team.To my surprise I did not get any confirmation voucher till 20th February. Then i checked the availabilty during my required dates and was shocked to see of no availability of room during the period. I again called the Club Mahindra team with my issue to which they reverted me of my bookings from 6th April to 10th April for which i had clearly told the lady that i was cancelling that booking of 6th to 10th April as I was not satisfied the rooms offered to me. After my complaints since then i am only assured of assistance from the same team but never I have got any call or revert of confirmation of my bookings. After my every mail they assure me of trying to help me but there is no help coming. I am totally disappointed of such a type of team who do not care of their members. My planned vacation is ruined now. If this is the service we are going to get then I am sorry to say no one will be interested to get Club Mahindra membership. Same is my condition and I have decided of surrendering my membership to avoid such a bad experience in future also. What is the use of paying a huge amount to such a company. Also I am sure that I will not recommend anyone in future of getting your membership. With really Hard feeling I have written all things as mentioned above.

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May 16, 2017

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2015

Club Mahindra Holidays Customer Care's response Dear Sir,

We sincerely apologize for the inconvenience you have faced and would like to assist you further. Thank you for sharing your membership ID with us and we have forwarded the same to our team who will be getting in touch with you.

Warm Regards,
Club Mahindra Team

Mar 11, 2015

Updated by ramtarachandani Mr. Vikrant i think you have taken a good decision. Indeed there are many complaints. One of friend due to similar reason gave away his purple season membership @ 1-1/2 year back. There are many companies which use our money for their benefit and as per my experience Club Mahindra is no different. After my previous complaint Club Mahindra Team had assured me resolving my complaint. I got 2 calls from their Complaints department each time excuses were given. During 1st call on 5th March there was promise of getting the complaint attended in 3 working days time. Again on 9th call was received with the promise of getting in touch on 10th. Since yesterday there is no call & I am still awaiting for their call (this is end of 11th March) so that I can take final decision of surrendering my membership. These people use our money to buy the new properties & take huge yearly maintenance charges to maintain those properties but give less in return. Also to my surprise they rent the properties to non members also (by charging them) which was never told to me during membership booking. I was in the impression that they care for their members & do not allow non members.
I think you have saved yourself of huge cost of membership and future problems in reservations like me.

Mar 12, 2015

Updated by ramtarachandani On 05/03/2015 I was promised resolution of my complaint in 3 working days time by someone named Arvindam from Club Mahindra . But today is 12th March till date I am still waiting for the solution as promised by him. These people have destroyed my planned vacations. The same unhelpful things are expected in future also hence I want to cancel my memership for that they are not reverting to my mails since 21st Feb. Isn't it Ridiculous? Please someone help me get my paid money (more than 4.50 Lacs excluding ASF of Rs.17661 as paid on 16th Feb-15).

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Comments

VIKRANT JAIN 11

from Surat, Gujarat

I, Vikrant jain from surat..
I had a meeting with their executives today on 9/3/15.
I was planning to take their Red or purple membership..
But after watching all complaints and reviews, I got answers to all my queries..
I am dropping up the plan for membership.
I can also feel the inconvenience and discomfort caused to members.
Thanx to all members who have posted their complaints.