[Resolved]  Club Mahindra Holidays — Fraud in marketing timeshare holidays and harasment of customers

Address:

New Delhi, Delhi

rI took membership in 2012 January and visited Shimla Masobra in June 2012. I was given a ordinary hotel room . On enquiries I found that company sells apartments resorts i.e. Studio, 1BR and 2 BR but have acquired hotel units in most places. Later I went to Jaisalmer in December 2012 and again found hotel premises with normal hotel rooms. The project was even closed. I stayed in Private hotel. I tried several times in Udaipur, Ranthambore and other places in 2013 but either accommodation was denied or only Hotel units were offered. 1. Club mahindra sells apartments and collects hefty amount but established hotel rooms in mot places.That is pure cheating. Hotels are much cheaper and different format than apartment resorts. 2. They regularly rent out these hotels to non members which is illegal and unethical.That is why members dont get rooms when they want 3.They have oversold product so there is always no room available . You have to go as per their convenience and not yours. 4. The procedures and rules made are so communicated that member cant get booking This capacity is then rented out to non members. IN Shimla I found several people staying there who were non members. The rent of Rs 5000/6000 were being charged. 5 When I tried to ask refund they never replied. 6. I tried to transfer membership but there is no buyer in market since their service is very bad and above factors. Even at half current price there is no demand 7. No senior officer of mahindra comes on line and talks.They never reply and end false emails of complaint resolved.They ask transferor, co-applicant, transferee his co-applicant all ti visit their branch from wherever they live to get transfer done. This is patently illegal and not at all required. The transfer can be done online by filling form through one/s account on clubmahindra and documents cant be sent by post. But idea is they want to prevent transfer so they can sell more weeks and fool new customers. There is no property or securities involved and personal visit is not required. So I failed to even sale my membership 8. In short I could not avail holidays in last 2 years. I could not get my refund. I could not sell membership.They are doing fraud with customers by selling apartments and building hotel rooms. Most of their places are not resorts but just plain hotels It appears this company is doing same things like Anubhav Plantations, Golden Forests, Sahara group. Sterling and so on most of them Chennai based too. Indians are advised to avoid this company and its products and demand refund. Complaints should be filed for misleading sales, breach of trust, cheating and very bad service I fear that soon this company may also go the way many companies have gone earlier. All of their actions are based on dishonesty Your money will get stuck up once you pay. If you want to holiday, just pick your day and place and ring up a hotel in that place and book your holidays at much cheaper price and within 2 hrs. You pay Rs 3 lacs plus 3 lacs AMC which becomes 20 lacs by end of 25 years. One can get cheaper and better hotels at any place of your choice. Just go and ask for taxis from their resorts. Prices are 1.5 times to double of normal market rates. The company is building huge assets at members cost freely and will become owner of thee assets and you will be out. The whole scheme is bad and illogical and should be closed.There is property rights or lease given to members. IT is only advance booking of a week at one hotel . Keep off from this company if you can. All the best R.Kumar