[Resolved]  Club Mahindra Holidays — My niece's gold earrings

Address:

Mumbai City, Maharashtra

My Membership ID is 1387602 I had travelled with my family to Club Mahindra Varca Goa from 5th to 8th March, 2014. My brother stayed in Room No. 1211 and he forgot his daughter's gold earrings in the safe. We called up the resort and the housekeeping staff found the earrings. I was asked to send an email to Mr. Ravi Shanker in housekeeping that the gold earrings be handed over to him as his wife was travelling to Bombay on 16th. I sent the email on 10th March. Thereafter I called up Ravi Shanker on the 17th when I was informed that his wife's grandfather had passed away and she was no longer travelling to Mumbai. I thereafter called the member relations on 18th March, 2014 when I was told that I should forward the email that I sent to Mr. Ravi Shanker, which I did. Mr. Raj Shekhar in member relations promised to call me back within an hour. I did not get a call back. I have been following up since the past 2 days with no response from the Member Relations Team. I called up the reception at Club Mahindra Resort asked to speak to the Manager. My call was not transferred to the resort manager and was instead transferred to a chap named Vikram. His standard response was that I should speak to Ravi Shanker. My complaint is only this much. Doesn't Club Mahindra have a policy on return of goods lost? I have mentioned to them time and again that I am ready to bear the courier and insurance cost...but I don't seem to get any straight answers from them.