Club Mahindra Holidays — Not getting booking confirmation.

Address:

400097

I mr. Mayank dasadia have taken a red studio membership since 2008 for almost 3lacs rupees. Membership no is 575839.
At that time i was told that this is a top membership and u will get the bookings prior 2 weeks.
My complains are as follows.

1. I haven't used more then 15 nights since i am a member.
Whenever i ask for booking they always ask to pay my asf.
I have paid till 2014 and still more then 40+ nights are pending for utilization. I never get booking on my first call so i have to call them back to back for the confirmations till the last day of the bookings.

2. I am planning prior 3 to 4 weeks then also i am not getting the booking instead of red membership.

3. I have called customer care more then 5 times in month of may 2016 and have to wait for 20 min to speak to there executives.

4. Lastly the floor manager mr. Sri ram had a word with me on 11th may 2016 and told me will revert back with the confirmation in 24 hours but still waiting for his call.
I have asked for lonavala bookings in any two nights in this month but not available.
I have asked for mahabaleshwar booking for 3 nights in this month but not available.
5. When they are not satisfying the old customer then why they are selling new membership and fooling the consumers by giving the advertisements.
6 i have paid more then 80000+ as asf but when u ask for room confirmation its booked sir sorry we will put u on waiting list is the answer we get.
7. Why they are selling the nights in the market?
8. The same nights are available in the market through agent but the members don't get it. What is the meaning of taking such membership? They also are aware of this.

9. Lastly i have given a complaint today and the no is 9244750 for all the above queries.

I request you to please solve the matter by giving the old customers the bookings and instead of making them fool.

Please revert me back on [protected]@gmail.com
Regards,
Mayank dasadia.