[Resolved] Club Mahindra Holidays — Not granting holidays as per my requirements | |||||
I have been a member of Club Mahindra Holidays having membership no:264028 since last 8 years and every year I have to fight, quarrel, beg and argue with them for my holidays. I am having RED membership and I am entitled for 7 days holiday in most of the seasons in their resorts across India and Abroad. This year I had asked them for a holiday in their apartment in Dubai from 5th Jan 2016to 9th Jan 2016 but I was denied as always for my holiday saying rooms not available, This is their trend every year and when I argue and threaten them then they finally release rooms for me, but this year they have not granted me my holiday and now I am fed up and tired of arguing and begging for my holidays. I had paid 2.5 lacs as membership fees some 8 years ago and right now the membership fees is more than 4.5 lacs. I want a refund for my membership fees and compensation for the trauma, agony, and stress I have to go through for arguing and begging for my holidays. Was this information helpful? | |||||
Complaint marked as Resolved
Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Nov 27, 2015 Club Mahindra Holidays Customer Care's response Dear Sir, We sincerely regret the inconvenience caused and are keen on discussing the matters you have highlighted. Thank you for sharing your details with us and our team will connect with you in order to assist you. Warm Regards, Club Mahindra Team Verified Support Dec 01, 2015 Club Mahindra Holidays Customer Care's response Dear Sir, We regret the inconvenience caused and would like to connect with you regarding the matter you have highlighted. Thank you for sharing your membership ID and our team will connect with you. Warm Regards, Club Mahindra Team Verified Support Dec 01, 2015 Club Mahindra Holidays Customer Care's response Dear Sir, We request you to please contact us at [protected] regarding any queries you may have and our team will assist you further. Have a great evening ahead. Warm Regards, Club Mahindra Team | |||||
 2 Comments | |||||
Comments
My membership number is 2649252.
1- Called to customer care on 1st dec 2015 to book resort in Goa from 3rd March2016 to 6th March2016
2- Customer care told like in varca beach they can book only till 4th because renovation work will start from 5th of March.
3- I have 3nights of free voucher so i wanted to use it.
4- Customer care told ok to proceed for 2 nights in varca and one night in Palm Emrald. After booking confirmation for varca she told emrald and other resort is not available and already booking is completed.
5- I told her in advance saying i have a fixed train ticket, i want for 2 days if she will not give then what i will do.
6- When i started complaining her then she told i will give you waiting in other resort and started doing it, but later telling that one day she can not book in any resort. it should be atleast two.Now i dont know what i will be one extra day in Goa.
7- Please provide booking to me for 5th of March 2016. In any resort of Goa.
Thanks
Mohit
1- Called to customer care on 1st dec 2015 to book resort in Goa from 3rd March2016 to 6th March2016
2- Customer care told like in varca beach they can book only till 4th because renovation work will start from 5th of March.
3- I have 3nights of free voucher so i wanted to use it.
4- Customer care told ok to proceed for 2 nights in varca and one night in Palm Emrald. After booking confirmation for varca she told emrald and other resort is not available and already booking is completed.
5- I told her in advance saying i have a fixed train ticket, i want for 2 days if she will not give then what i will do.
6- When i started complaining her then she told i will give you waiting in other resort and started doing it, but later telling that one day she can not book in any resort. it should be atleast two.Now i dont know what i will be one extra day in Goa.
7- Please provide booking to me for 5th of March 2016. In any resort of Goa.
Thanks
Mohit
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Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
1- Called to customer care on 1st dec 2015 to book resort in Goa from 3rd March2016 to 6th March2016
2- Customer care told like in varca beach they can book only till 4th because renovation work will start from 5th of March.
3- I have 3nights of free voucher so i wanted to use it.
4- Customer care told ok to proceed for 2 nights in varca and one night in Palm Emrald. After booking confirmation for varca she told emrald and other resort is not available and already booking is completed.
5- I told her in advance saying i have a fixed train ticket, i want for 2 days if she will not give then what i will do.
6- When i started complaining her then she told i will give you waiting in other resort and started doing it, but later telling that one day she can not book in any resort. it should be atleast two.Now i dont know what i will be one extra day in Goa.
7- Please provide booking to me for 5th of March 2016. In any resort of Goa.
Thanks
Mohit