[Resolved]  Club Mahindra Holidays — Paid full amount and now they are asking rs, 102000/-

Address:Chennai, Tamil Nadu, 600062
Website:www.clubmahindra.com

Initially i took white studio and paid my first initial payment and then monthly instalment i started to pay. When i visited to thekkady first in year 2012, mr.Renjith from club mahindra approached me and requested me to upgrade my membership to red season and i have paid rs 87022 and rs 16952 on 15/09/2012 and later on i asked him to waive my instalment and i have agreed to settle full amount.He calculated the amount and paid rs 83441/- on 22/09/2012 and whatever extra amount is debited thro bank for instalment also i got back. Till last month in my id there was no dues and every year aisf dues also i am paying in time. Last week one of the member called my wife and asked my wife to pay rs 102000/- and she called me .Presently i am at oman and i have checked my id and the amount was appearing.This is totally error of club mahindra and they have sent me a statement of amount paid and to my surprise rs 83441/- was not appearing.See these people are doing such things after 4 years thinking that customers will not have any data.I have all mail correspondence, bank statement and after sending all these things i called them and asked them to correct the records. Club mahindra one member mr.Pradeep called me and confirmed me that rs 83441/- is paid and appearing in their statement and why they are not resolving this issue and they are taking time for more than one week.Infact i do not want to recommend such unethical organization and they take customers for a ride. I asked them to send details for cancellation of my membership. Next month i booked my holiday resort and by this time they are harassing .I have called many times from oman and for these will they pay the extra money. They are money oriented and there is no proper response from them. Mistakes are bound to happen but immediate correction must be made.If we need to pay any money to them they are not allowing to book for any resort.If customer money means one kind of treatment and if their money means one treatment .Is the way of treating the customers
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Aug 20, 2016
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2016
Club Mahindra Holidays Customer Care's response
Dear Sir,

We apologize for the inconvenience caused and are keen on connecting with you. Request you to share your contact details with us on our Facebook page via an inbox message and our team will assist you.

Warm Regards,
Club Mahindra Team
Verified Support
Apr 18, 2016
Club Mahindra Holidays Customer Care's response
Dear Sir,

Thank you for sharing your contact details with us and our team will connect with you in order to assist you further.

Warm Regards,
Club Mahindra Team
Verified Support
Apr 18, 2016
Club Mahindra Holidays Customer Care's response
Dear Sir,

We have forwarded your concerns to the complaint desk who are already working on your concerns. We would share an update regarding the same shortly.

Warm Regards,
Club Mahindra Team
Verified Support
Apr 26, 2016
Club Mahindra Holidays Customer Care's response
Dear Sir,

We're glad to know that your concerns have been addressed. Have a great week ahead!.

Warm Regards,
Club Mahindra Team
Complaint comments 

Comments

My contact Information : S.Ganesan,
1, Ellai Amman Koil Street,
Thirumullaivoil
Chennai-600062
[protected]
How long it takes

I have complained on 11th April and Club Mahindra replied to my mail within 2 working days this will be resolved and then I called to call centre many times.They were also saying the samething. I got a call from one member Mr.Pradeep and he told me that the amount is received and why there is a delay in accounting

I am not clear and I want to ask some questions

I have paid in year 2012 and why there is a delay in accounting and till last month there was no dues in my Club Mahindra ID profile and how suddenly you people have updated Rs 102000/- as pending.

Mr.Pradeep says since I have paid at Thekkady, we are not able to get details and in today scenerio with so much of software advancement why such delay in accounting and then what confidence customer will have

then why your people are approaching us during our stay at resorts for upgrading our season

how then we can refer to our friends and what face we have to convince them?

I am a member of Club Mahindra for past 7 years and so for I was happy but why such problem happened?
Winning confidence back from customer will be quite difficult and we cannot weaste our time in these things after money is paid fully

Please settle this issue by today or else I need to go for some legal action and I do not have any other option

Moreover if I want to esclate the issues to higher level of organization no mail id is given in your website

With such a service oriented organization, you must have such facility for customers

Regards

Ganesan
Issue is resolved to my satisfaction

I am a member of Club Mahindra for past 7 years and there was no complaints so for

This issue came up after payment is completed and that to after 4 years

Issue is resolved and settled

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    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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