[Resolved]  Club Mahindra Holidays — Refund of deposited amount along with interest

Address:

New Delhi, Delhi, 1100085

TO The C E O Date:[protected]. Club Mahindra Group of Mahindra & Mahindra Subject- membership number-2633642 issued in the Name Bishan Singal & Surinder Singal. Dear Sir, Ref: Further to our letter through E-mail( Dated- 19 july 2015, 26 august 2015, 13 october2015). We have requested to you in above mentioned reference letter that please refund the amount deposited by us due to nothing happened as committed by your marketing representative but you have not responded / reply on our request, in spite of resolving our issue, your representative is giving us threaten calls/ SMS and also you are taking the instalment through ECS forcefully from my saving account without our will. It looks that your motive is only that how the amount is collected and people are trapped to become the member of your club Mahindra by your marketing representatives & nothing else. Firstly we request to your good self that instalment through ECS should be immediately stop . We never think or interested to take any such type of membership neither we approach to you for the same. In our opinion, We have been trapped and cheated by the representative of club Mahindra who are marketing in various places in India who are making false commitment by trapping the innocent people to become the member of club Mahindra . We have received the telephone call from representative of club Mahindra with the help of Harpreet Ford, Moti Nagar, Delhi ( Mr. Santosh & Mr. Ranjeet Jha ) BRIEF HISTORY IS AS UNDER – HOW WE WERE TRAPPED BY YOUR REPRSENTATIVE . We got a call from representative of club Mahindra ( Mr. Santosh On 24/05/2015). Mr. Santosh told us on the telephone that we were rewarded a gift voucher of club Mahindra property two nights three days on the occasion of new purchased of Eco sports car from Harpreet Ford. We told him that we have not purchased till date. We have to purchase Eco sports, we enquired only from Harpreet ford. Mr. Santosh told us OK Sir, please come tomorrow at Harpreet ford along with your family. We will approach to give you heavy discount on Eco Sports car along with gift voucher two nights three days of club Mahindra property. We agreed and went at fixed time 3.00 P.M on 25/05/2015 at Harpreet ford, Delhi. We saw there heavy rush about 20/25 families were seated on different tables along with representative of club Mahindra. We Met with Mr. Santosh asked what discount on Eco Sports, Mr. Santosh told us firstly we discussed on free voucher from club Mahindra selected you among thousand peoples and appointed Mr. Ranjeet Jha for detailing the importance of club Mahindra properties. Mr. Ranjeet Jha Started to guide us about the club Mahindra . he asked us have you know earlier about club Mahindra properties. We said no. Then he advise us please make the program in summer vacation to any property of club Mahindra. Then we demanded the two free vouchers for watching club Mahindra property. Then he reply firstly you cannot go in summer vacation as well as club Mahindra properties on free voucher. Club Mahindra will provide you Hotel accommodation on free voucher . we asked how we can go for watch on club Mahindra properties in summer vacation . He told us club Mahindra properties are only available for its members. We asked if any cash paid system for watching the club Mahindra properties is available. Mr. Ranjeet Jha advise us take the membership. Today only best offer giving by the club Mahindra as compare that you can check on website of club Mahindra how much cost its membership. We said no. We are not interested to take any such type membership before we watching two/three properties of club Mahindra. If we like the club Mahindra properties not only one membership, we will take three membership and also our friends circle 20 to 25 families would also be interested. After discussing the importance of club Mahindra property the representative asked the background of our family. The representative asked us about the hotel property in which we accommodate then we told the representative we accommodate in a 3 star property and we have a 3 brother family and are planning a vacation in the coming June 2015. So your representative told us about the club Mahindra tree house property in Binsar and also assured us a sure visit and he also assured us that he will plan for us a holiday on 11 June 2015 after that the representative told us the amount of RS.27200/- towards the membership of club Mahindra and paid three instalment of Rs.8, 468/- July, 2015. Aug, 2015 and Sep, 2015( total Rs. 52604/-) then we will be eligible to get 8 days for watching the club Mahindra properties and also get a refund of Rs. 6000/- and Rs. 8000/- refreshment vouchers, now your total expenses will be of Rs. 38604/- for getting 8 days of 5 star facilities of club Mahindra more over we will give you 2 free voucher instead of one and also converted into booking club Mahindra resorts properties along with 8 days i.e 8+4= 12 days in a club Mahindra property in Rs. 38604. He assured us that your planned will not be disturbed on 11th June 2015 for Binsar valley as well as kanda ghat but your instalment should be upto sep. 2015 cleared before 11th June 2015. We agreed as guided us by the representative and ready to pay the whole amount by cheque but the representative refused & asked us to pay some amount by cash and some amount by cheque. Then We paid Rs.15, 000/- through cheque and Rs.12, 200/- by cash on table at Harpreet Show room and in the late evening Mr Ranjeet Jha came our house for some documents has to be signed by us and collected the cheques towards instalment upto sep. 2015 of Rs.8, 468/- he was in hurry not to disturb our vacation planning on 11th June 2015, we were thinking Club Mahindra services is so fast We paid three cheques of Rs. 8468/- from three different account of three brother ( Bishan Singal, Surinder Singal and Pawan Singal) and signed the documents . After clearing of the payment from bank account we contacted Mr. Ranjit Jha, he then asked us have you received any document from the head office of club Mahindra we said no, then we said if the documents were not received before 11 june 2015, are we able to plan a vacation on 11 june2015, Mr. Ranjit said if documents were not received by you before 11 june 2015 then you can not plan, first you will get registered on club Mahindra family then you can go on only. Mr. Ranjit said don’t worry sir you will get the documents before 11th June 2015. We got the documents from but Mr. Ranjeet Jha said sorry sir, he showed helpless to plan on 11th June 2015 that instead on 11june2015 he would book us a holiday on 22 june 2015 and told us to contact on 20 june 2015 after then when we called Mr. Ranjit jha he told us that he is unable to book a holiday on 22 june 2015 and he told us that he will book a vacation on 29 june 2015, when in the morning when we tryed contacting Mr. Ranjit jha he did not even answered our calls and till now . we tried again and again to contact Mr. Ranjit jha when he picked up the phone and told us that he is busy and after sometime he did not even picked up our call. When we tried directly booking through your club Mahindra website, we found everywhere alredy booked. We also contact your representatives at Bengaluru office, they replied that your membership is not valid for booking in hot season /vacation period. They said if you want to go in summer vacation then you have to take upper grade membership. We have replied them that we have to check only club Mahindra property before finalised become a membership of club Mahindra Instead of booking us a holiday you are sending SMS/Email free movie tickets and other things which are not even related to club Mahindra holiday booking . We are harassed and cheated by your representative’s also broken the heart of our kids, that you cannot fulfil of any cost. Now, we are once again requesting to your good self please refund the our deposited amount along with 24% interest at the earliest to avoid the legal litigations. Bishan Singal(phone number-[protected]) Surinder Singal(phone number-[protected]) Pawan Singal(phone number-[protected]) Membership number[protected]