[Resolved]  Club Mahindra Holidays — Wrong accounting

I am a member of this holiday club from 2001 and have been paying my fees regularly. After 12 years the company comes to me with a pending claim of a pending instalment not recovered during my early payment schedule. This was explained as some accounting error in their system. Although i was hesitant i proceeded to pay because i didn't want to be claiming anything free of charge. However when i pay the amount it online it gets automatically transferred to my annual fees quota which is much lower than my pending payment. The company calls me to say the system again failed to park the funds in the right area of payment hence i need to pay the annual fees at the earliest failing which I may lose my membership. I have sufficient time to pay my annual fees but the staff is pressurising me to pay or lose membership due to their own system error. All this for their accounting error done so many years ago.
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Sep 14, 2016
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Mar 13, 2014
Club Mahindra Holidays Customer Care's response
Dear Sir,

We regret the inconvenience caused and will like to connect with you regarding the matters you've highlighted. Request you to share your contact details at http://is.gd/CMListening for our team to get in touch with you.

Warm Regards,
Club Mahindra Team
Verified Support
Mar 26, 2014
Club Mahindra Holidays Customer Care's response
Dear Sir,

We are awaiting your contact details and are keen on discussing the matters you've highlighted. Kindly share your details at http://is.gd/CMListening for our team to get in touch with you at the earliest.

Warm Regards,
Club Mahindra Team
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    +91 44 6695 3435
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    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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