Comesum — Complain about comesum online food delivery service

Address:

273304

Recently on 11th December as my parents were travelling from Surat To Gorakhpur I have ordered online food for them from COMESUM to be delivered in train at Lucknow railway station.The transaction was successfull and my Rs.250 was also deducted.My parents waited for the food till the time the train was standing at the station.When they did not delivered I called and theyCOMESUM and they told that they do not have service to deliver at that station and they will give the refund. I have the question that if they do not have delivering facility to the station then why are they showing the delivery option online.They should not have mentioned that.This is really annoying.My parents were hungry and they waited so long.I could have easily arrange some alternative if they would have told about this.From past 4-5 days I am calling them for my refund but till now they have not even initiated the refund process.