I have purchased a product "Bergner Grill Pan" from 100BestBuy.com on 10th December 2011. So far I have not received my product also money is not refunded back to my credit card.
I have been trying hard to track the order through customer care 8088211777 but every time unlucky to get connected as it say "Either all the customer care executives are busy attending other customers or you have called after office hours."
Few days back I have received a call from one of their executive who told us that the ordered product is not available please buy another product. I have told them to refund my money as I dont want to buy anything else. On this their executive told me that we cannot refund your money back then I told them that their policy also says that if product is unavailable then the money will be refunded back. On this the executive told that he'll talk to his senior and 'll get back but even after 1 week I have not received any response from 100bestbuy.com
Then I have mailed at firstname.lastname@example.org regarding my complaint and I have also mentioned that I'll go to consumer forum if I didn't get my product or money. On this they have replied instead of the ordered product buy the same product of other brand. Please tell me why should I buy other brand product when I dont want to. Even I have replied them that I dont want to by anyother product. If they have the same product then please deliver else refund my money back. On this they have not responded anything.
I have received another mail saying
Apologies for the inconvenience caused to you and delay in response.
Please send me your order number and mobile number to check your order status.
If you have any query please contact our customer care representative
help you 8088211777
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If you have any queries about the product please contact our customer care representative
Help You :8088211777
I called up on all the three numbers. No body responded on 080-6570 3191 and 080-6570 4028
When I called on 080-6547 0656, I was told to call on 080-6547 0652 or 080-6547 0657 but both the numbers are invalid. I again called on the same number 080-6547 0656 and to add to my mental chaos they picked the call and disconnected. I have called then 3-4 times and every time they picked the call and disconncted. What bullshit response from 100bestbuy team.
I'll wait for their response else I'll see if I can take any legal action on this.
A request to other buyers. Please be careful you buy anything online specially from 100bestbuy.com