[Resolved]  SVM Motors — Worst service and no proper reply by the honda dealer

To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,

Dear Sir,
I am using Handa Activa from 2003, I am very much happy about my bike performence, mostly I used to service my bike only in Honda authorised dealer. Last time I serviced my bike at your authorised dealar

M/S BALAJI HANDA,
T.H.ROAD, OLD WASHERMENPET,
CHENNAI - 600 021, TAMIL NADU.

I went there for general service only but they said engine has ceased it has to replace every parts of engine, I agreed for that, and they charged heavy bill for that(Rs- - 7600 (Labour itself - Rs - 2600) )
after charged this much they have not done the proper service. I gave the compliant but they didn't rectify the problem, again I have given compliant but they try to avoid me in worst manner.

COMPLIANTS AGAINST BALAJI HANDA

1 - THEY HAVE TAKEN EIGHT DAY TO DELIVER THE BIKE WITH UNPROPERed SERIVICE(but they promised to deliver within four days)

2 - CHARGED HEAVY BILL THROGH HIGH LABOUR CHARGE

3 - NO PROPER CUSTOMER RESPONDS

4 - WHEN I GIVE THE BIKE FOR SERVICE 4.5 TO 5 LITERS FULE IN BIKE BUT ON DELIVERY ONLY 1 LITER FULE WAS THERE.

5 - WHEN I WENT FOR COMPLIANT ABOUT THE SEVICE AT LAST TIME THEY ASK ME TO COME AT 8.00PM, BUT I KNOW THEY CLOSING TIME IS 6.30PM, I RISED THE DOUBT ALSO, BUT THEY SAID FOR SATURDAY AND ALL THEY WORK TILL 9.00PM. THEN I BACK, AND AGAIN I WENT AT 7.20PM FOR GIVE MY BIKE, BUT I WAS SHOCKING THEY CLOSED.

I HAVE GOOD OPENIAN ABOUT HONDA BIKES, ACTALLY I PLAN TO BUY HONDA UNICORN THIS MONTH, BUT THIS KIND OF ACTIVITIES ARE MAKE ME TO RECONCERN ABOUT MY PLAN

HOPE YOU TO TAKE IMMEDIATE AND PROPER ACTION


Thanking you,
N. EZHIL
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Aug 14, 2020
Complaint marked as Resolved 
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Name:Fateh Singh
Address:Village : Sainikhera,
Near Signature tower, South City - I, Gurgaon - 122001
city:Gurgaon
state:Haryana
pincode:122001
phone:[protected]
email:[protected]@yahoo.co.in
comments:I Have bought a new Honda Stunner from Nawab Honda, Gurgaon. Now
Rear tyre has some air leakage problem. I went to the showroom of Honda,
the executive/engineer over there told that the tyre has manufacturing
problem, Please to MRF. I don't know to whom I contact for the same.
Kindly help me to get my tyre replace as confirm by Honda. I also have the
letter & photo of faulty tyre from honda stating that the tyre has
Manufacturing problem.I went to the tyre place(MRF tyre service franchisee) in mata road Opp-Mamta hospital(Gurgaon).After discussion they said we don't have particular tyre right now.Thats why i faced lot of problem in job and our personal work.Kindly let me know how much time i have to wait.I have bought product from honda, not from MRF.I want this issu need to be closed from your end.

Thanks & Best Regards
Fateh Singh
# [protected]


Fateh Singh
Convergys Atria
GGN.
Name:Fateh Singh
Address:Village : Sainikhera,
Near Signature tower, South City - I, Gurgaon - 122001
city:Gurgaon
state:Haryana
pincode:122001
phone:[protected]
email:[protected]@yahoo.co.in
comments:I Have bought a new Honda Stunner from Nawab Honda, Gurgaon. Now
Rear tyre has some air leakage problem. I went to the showroom of Honda,
the executive/engineer over there told that the tyre has manufacturing
problem, Please to MRF. I don't know to whom I contact for the same.
Kindly help me to get my tyre replace as confirm by Honda. I also have the
letter & photo of faulty tyre from honda stating that the tyre has
Manufacturing problem.I went to the tyre place(MRF tyre service franchisee) in mata road Opp-Mamta hospital(Gurgaon).After discussion they said we don't have particular tyre right now.Thats why i faced lot of problem in job and our personal work.Kindly let me know how much time i have to wait.I have bought product from honda, not from MRF.I want this issu need to be closed from your end.

Thanks & Best Regards
Fateh Singh
# [protected]


Fateh Singh
Convergys Atria
GGN.
To
The Chariman / Managing Director / General Manager / Product Manager & Sales Manager.
Honda Company
India URGENT



Respected Sir,
I beg to state you that I, Sri Suvendu Mondal was purchased a HONDA SHINE (Black in colour) bike on 24th Feb 2009 of your branded company from Dhanbad/Jharkhand few weeks ago I have faced an accident and on that accident lots of scratches on the vizer. And on the similar time my bike had the 3rd servicing. So I go to the Dokania Honda Show Room at Asansol /West Bemgal, which is nearer to my home. On that date I said staff, that my bike was an accident. One of the staff Mr. Swrup will come and looks my bike, I say him that is there any options to claim the Insurance, Mr. Swrup will say that nothing will happened with your bike.& there is no insurance claimed on the vizer, he said you change it, vizer will available in there show room. According to Mr. Swrup will, I will change the vizer .After completing the servicing & change the vizer, I carefully looks my bike, and there is a disturbance on the handle of the bike, it will not in its exact position, I repeatedly told them the bike handle matter, but one of the staff Mr. Malay diverted & motivated the whole matter and understand me the other objects of the bike for that reason the bike handle will see the disturbance. Depending on servicing staff Mr. Swrup & Mr. Malay’s word. I return from there .When my elder brother ride my bike, he say the handle is not in its exact position .Then I go to a garage, there is a mechanist saw my bike, without touch my bike, he say that the handle, soccer pipe, t & etc will bended. Without depending his word I go to the another Honda Show Room in Mihijam / Jharkhand, there staff also say the similar thing, you may claim the insurance, if you do it from their show room it will take more time to recovery the bikewoner of the show room suggest me to go there from where you change the vizer because it also under the claim of insurance. Then I come back to the Asansol Honda Show Room, and say them to see my bike problem, again that service staff Mr. Malay take a test drive of my bike and said that the Handle, Soccer pipe, T & etc will bended. At that time Mr. Malay say you may claim the insurance for recovery the bike, I say that I have been already changed the vizer, so what will happen now, can you help to add the vizer cost in insurance, he suggest your bike brought from Jharkhand, you may talk with the division office of that insurance company. I will go to the division office of that insurance company, which is located in Asansol, they heard the matter and said that there is NO addition of the cost of new vizer. I reported to the staff of Dokania Honda show room Asansol Mr. Malay, he says that who will take the charge of your bike on the 1st day of your bike 3rd servicing, I say, I not know the name of that person, but I identify, he say told body structure how he looks. I say he is little much healthy, then he say that he is Mr. Swrup. They told me come on another day. Again I go there, Mr. Swrup say that he is helpless to make the whole matter. Again Mr. Swrup say come on other day. In this way they rounding me several times. On date 12.09.2009 over telephone Mr. Swrup told come in there show room .he will solve the whole matter, when I reached in Asansol on 15.09.2009, again Mr.Swrup say that he is helpless on claim of insurance on the whole matter i.e he could not solve the vizer problem. Then I told Mr.Swrup that” you say come in show room I will solved the whol matter” and when I come you say that you can nothing to do, again I requesting them many times, but at least not the last they THREATED me & they say that “ you do what you want to do I will see you latter”. Mr Swrup & Mr. Malay HARRASED, HACKLED me many times & both of them are also INSULTING & MISSBEHAVE with me. Then without say any word I just come from there. I’m A State Govt. Employ and my working place is near about 140 km from my home, on behalf of that I will go to Asansol Dokania Honda Show Room when they call me, but what I got to go Asansol Honda Show Room several times, nothing but I get lots of HARRASEMENT, HACKLING, INSULTING, MISHEHAVIUOR & THERATNING.

Now sir, suggest me what to do now.
I hope you & your company will take a hard steps against that type of show room & there staff. Kindly give me the right suggestion what I do now.

Please send the suggestion & what type of stapes you will take on that staffs in my Mail ID- [protected]@rediffmail.com

My bike registration no.- JH10S2460
Thanking you,
Yours Faithfully,
SUVENDU MONDAL
Yesterday I will send a complaint & also send today the same complaint against the Dokania Honda Show Room in West Bengal at Asansol.But you did not reply me, its a very urgent for me.So kindly reply me soon. Urgently give me a mail..
To
The Chariman / Managing Director / General Manager / Product Manager & Sales Manager.
Honda Company
India URGENT



Respected Sir,
I beg to state you that I, Sri Suvendu Mondal was purchased a HONDA SHINE (Black in colour) bike on 24th Feb 2009 of your branded company from Dhanbad/Jharkhand few weeks ago I have faced an accident and on that accident lots of scratches on the vizer. And on the similar time my bike had the 3rd servicing. So I go to the Dokania Honda Show Room at Asansol /West Bemgal, which is nearer to my home. On that date I said staff, that my bike was an accident. One of the staff Mr. Swrup will come and looks my bike, I say him that is there any options to claim the Insurance, Mr. Swrup will say that nothing will happened with your bike.& there is no insurance claimed on the vizer, he said you change it, vizer will available in there show room. According to Mr. Swrup will, I will change the vizer .After completing the servicing & change the vizer, I carefully looks my bike, and there is a disturbance on the handle of the bike, it will not in its exact position, I repeatedly told them the bike handle matter, but one of the staff Mr. Malay diverted & motivated the whole matter and understand me the other objects of the bike for that reason the bike handle will see the disturbance. Depending on servicing staff Mr. Swrup & Mr. Malay’s word. I return from there .When my elder brother ride my bike, he say the handle is not in its exact position .Then I go to a garage, there is a mechanist saw my bike, without touch my bike, he say that the handle, soccer pipe, t & etc will bended. Without depending his word I go to the another Honda Show Room in Mihijam / Jharkhand, there staff also say the similar thing, you may claim the insurance, if you do it from their show room it will take more time to recovery the bikewoner of the show room suggest me to go there from where you change the vizer because it also under the claim of insurance. Then I come back to the Asansol Honda Show Room, and say them to see my bike problem, again that service staff Mr. Malay take a test drive of my bike and said that the Handle, Soccer pipe, T & etc will bended. At that time Mr. Malay say you may claim the insurance for recovery the bike, I say that I have been already changed the vizer, so what will happen now, can you help to add the vizer cost in insurance, he suggest your bike brought from Jharkhand, you may talk with the division office of that insurance company. I will go to the division office of that insurance company, which is located in Asansol, they heard the matter and said that there is NO addition of the cost of new vizer. I reported to the staff of Dokania Honda show room Asansol Mr. Malay, he says that who will take the charge of your bike on the 1st day of your bike 3rd servicing, I say, I not know the name of that person, but I identify, he say told body structure how he looks. I say he is little much healthy, then he say that he is Mr. Swrup. They told me come on another day. Again I go there, Mr. Swrup say that he is helpless to make the whole matter. Again Mr. Swrup say come on other day. In this way they rounding me several times. On date 12.09.2009 over telephone Mr. Swrup told come in there show room .he will solve the whole matter, when I reached in Asansol on 15.09.2009, again Mr.Swrup say that he is helpless on claim of insurance on the whole matter i.e he could not solve the vizer problem. Then I told Mr.Swrup that” you say come in show room I will solved the whol matter” and when I come you say that you can nothing to do, again I requesting them many times, but at least not the last they THREATED me & they say that “ you do what you want to do I will see you latter”. Mr Swrup & Mr. Malay HARRASED, HACKLED me many times & both of them are also INSULTING & MISSBEHAVE with me. Then without say any word I just come from there. I’m A State Govt. Employ and my working place is near about 140 km from my home, on behalf of that I will go to Asansol Dokania Honda Show Room when they call me, but what I got to go Asansol Honda Show Room several times, nothing but I get lots of HARRASEMENT, HACKLING, INSULTING, MISHEHAVIUOR & THERATNING.

Now sir, suggest me what to do now.
I hope you & your company will take a hard steps against that type of show room & there staff. Kindly give me the right suggestion what I do now.

Please send the suggestion & what type of stapes you will take on that staffs in my Mail ID-suvendumondal.01&gmail.com & [protected]@rediffmail.com

My bike registration no.- JH10S2460
Thanking you,
Yours Faithfully,
SUVENDU MONDAL
last two days i will send you the complaitn against the Dokania Honda showroom, and i getting some suggestion on that but you didnot reply me on that complaint, can you say why you delay this matter...please send me a mail as soon as you get this complaint.
Ok thanks a lost for not reply me, on my complaints.So I will take the nacessary actions and that will be informed to you.Again THANKS you a lots.
To,
The manager,
Honda Motorcycle & Scooter India Pvt. Ltd

Sir


I am jai prakash choudhary, I have owned a Honda Shine bike on 02/05/09 from Bibhuti Automobiles Pvt Ltd BHAGALPUR BIHAR. I got one servicing from the showroom. I m satisfied with Bike but the the service from the workshop is very poor. I m not happy with them, they always do dilly dally to make proper service . i have got problem in metre but they didn' change it & make noise as well as shows the shortage of stock .
sir please do something for that, I m in a big problem.
model no- HONDA SHINE
MOB NO-[protected]
From
Hamesh.v
Veluthanam Veetil
Chettikulam
Elathur.po
pin.673303
Calicut.Kerala
PH.[protected]


To

The Manager
Honda Motorcycle & Scooter India Pvt ltd
Manesar, District Gurgaon
Haryana, India

Sub-Honda Unicorn Bike-Chain Complaint
Dear Sir,


I purchased one honda unicorn bike on[protected] from ur dealer KTC -honda PVT -LTD at kerala, calicut

I have a HONDA UNICORN bike which has regular complaint in the chain . i have reported to the service station but they have no response .I have went there at least 8th times in the same month still there is sound from the chain . Is there any solution for the complaint

SERVICE CENTERE
KTC HONDA PVT LTD
CALICUT KERALA


Regarding positive response from ur end.


urs faithfully
hamesh V
calicut kerala
MOB ; [protected]
Dear Sir,
I have booked Honda activa two wheelers from Bikaner
authroised CSD dealer M/s laxmi Fine Worth since 21 Sep 2009
but till date the dealer have no any response and they also dont attend telephone
of land line number till date they dont give any reply
kindly tell me what is postion of honda activa two wheelers
devliry

thanks
Madane
This is to complain against Fortune Motors, M.G. Road Service center.

I had purchased a new Honda Activa at this dealers outlet and had given it for its necessary 1st service (free service). They returned the vehicle with a damaged dicky (the plastic fibre) and claim that its not their fault as in a first service, THEY ONLY CHANGE ENGINE OIL (for which i was charged) AND A BODY WASH and so they did not touch the dicky area and hence not their fault.

What kind of a service is this? I can do this simple work by myself. Its a shame as i hoped for a proper maintenane of my vehicle and i'm now not satisfied with Fortune Honda's poor service.
Moreover they are not taking responsibility for the damaged dicky and they say that it was my fault. I fail to understand how they can simpy pin this damage on me since i opened the compartment and when i gave it for servicing since the Job Card man asked me to remove my belongings from the compartment (all which happened in his presence) and he later claims that he had not noticed this dicky compartment as it was not in his routine checkup.

I would like to conclude that the management there is not worthy of being Honda Employees as they speak contradicting to themselves and make themselves look like DUNCE.

I trust Honda to take this matter into serious consideration (and especialy about what work goes into the 1st free service)
Thanking You.
DO NOT leave your bike for a service in BALAJI HONDA at washermanpet chennai. These guys are just some retards. Sorry to use that word. They dont have any idea about customer service. No proper guidance for a customer about the service timespan. No intimation you could expect even if there is a delay in the service. Honda is just fine but these guys from BALAJI HONDA are horrible!!! I think i would have to sue these guys to end up my frustration!!!

Regards,
Mayur Mehta
To
The Manager,
Honda Company.

SUB: Complaint on service center Req...: Reg..:


I am very sorry to inform you about a services center of yours is not running properly with are standards required. They are giving very poor service which left all the customers unsatisfied
when I gave my vehicle for first servicing . I lost my tool kit which was given at the time of its purchase. The worst of all is my vehicle has not been filled with the new engine oil after the old one has taken out. I found the mistake they made only after the vehicle ran on the road for half an hour.
It made me frustrated and desperate. I am sure to say that no customer visiting that servicing center is satisfied.


Hence I request you to either visit the service center to diagnosis the problematic poor service center or take necessary steps to boost the standards. If it is not done final sufferer will be the “ HONDA” company which has good reputation in public. I am very sorry to tell you that if the problem is not solved by you I will go to the consumer forum for justice. This is for your kind information.

I am here giving necessary information about my vehicle and the servicing center.


Vehicle Name: Honda Shine (Black)
Frame Number: (ME4JC36) 5K98086524
Engine Number: JC36E0176108
Vehicle Number: AP24AD5138
Date of Purchase:[protected]
Date of first servicing:[protected] km)
Name of the sales and servicing center: Sri Vighneswara Honda Motors
Hyderabad road
Nalgonda
To
The Manager,
Honda Company.

SUB: Complaint on service center Req...: Reg..:


I am very sorry to inform you about a services center of yours is not running properly with are standards required. They are giving very poor service which left all the customers unsatisfied
when I gave my vehicle for first servicing . I lost my tool kit which was given at the time of its purchase. The worst of all is my vehicle has not been filled with the new engine oil after the old one has taken out. I found the mistake they made only after the vehicle ran on the road for half an hour.
It made me frustrated and desperate. I am sure to say that no customer visiting that servicing center is satisfied.


Hence I request you to either visit the service center to diagnosis the problematic poor service center or take necessary steps to boost the standards. If it is not done final sufferer will be the “ HONDA” company which has good reputation in public. I am very sorry to tell you that if the problem is not solved by you I will go to the consumer forum for justice. This is for your kind information.

I am here giving necessary information about my vehicle and the servicing center.


Vehicle Name: Honda Shine (Black)
Frame Number: (ME4JC36) 5K98086524
Engine Number: JC36E0176108
Vehicle Number: AP24AD5138
Date of Purchase:[protected]
Date of first servicing:[protected] km)
Name of the sales and servicing center: Sri Vighneswara Honda Motors
Hyderabad road
Nalgonda
I want a dealership with honda bikes.in nagari munisipality chittoor dist ap. contact no:[protected]...[protected]
want a dealership with honda bikes.in Hathras (U.P)
contact no:[protected]...[protected]
Dear sir

I buyed a Honda unicorn motorcycle in[protected] vehicle no:UP 32 CS-0657,
Sir your dealer Beeaar Honda Lucknow workshop Manager Mr Deepak Nigam misbehaved with me when i raised my problem against my bike Honda Unicorn in the month of Dec-2009, when I give my reference that I belongs to Judiciary Family then he keep shut there mouth go away and ignore my problem, then I came to GM Mr AC Sanghi he also d'nt co-operate and just behaving like a kid,
Sir
again when i came for service at beeaar honda dated[protected] with pick up problem then he toled me your clutch plate damaged .Sir either he changed my original clutch plate or was done some wrong adjustment due to which with in a month clutch plate of my byke damaged with in WARRANTY PERIOD and they are changing that parts, they guide me go to CONSUMER FORUM, or gave me some money I will rectify your problems.

Kindly rectify my problem ASAP,

Again When I telephonically[protected] talk to Your Company AREA MANAGER MR SHIV PRATAP SINGH about this matter and I try to meet them then he toled me I am out of city NOT in LUCKNOW when ever Mr AC Sanghi toled me today he is in Lucknow visit and when he came here I make a call to you but no body call and not arrange my meeting with ARM sir how your responsible manager perform their duty without rectifying consumers problem only claiming TA and DA, and passing wrong impression / msg in consumers mind when ever HONDA MOTORCYCLE & SCOOTER INDIA PVT LTD is a good banner I believe and Trust in HONDA which is a POWER OF DREAM but I was wrong


so please do the needfull
Regards

Lalit Mohan
[protected]
Dear sir

I buyed a Honda unicorn motorcycle in[protected] vehicle no:UP 32 CS-0657,
Sir your dealer Beeaar Honda Lucknow workshop Manager Mr Deepak Nigam misbehaved with me when I raised my problem against my bike Honda Unicorn in the month of Dec-2009, when I give my reference that I belongs to Judiciary Family then he keep shut there mouth go away and ignore my problem, then I came to GM Mr AC Sanghi he also d'nt co-operate and just behaving like a kid,
Sir
again when i came for service at beeaar Honda dated[protected] with pick up problem then he toled me your clutch plate damaged .Sir either he changed my original clutch plate or some wrong adjustment due to which with in a month clutch plate of my bike damaged with in WARRANTY PERIOD, I toled them to changed that damage part of bike then Mr. Deepak Nigam toled Me either gave me some Suvidha Sulk or go to consumer court,

Again When I telephonically[protected] talk to Your Company AREA MANAGER MR SHIV PRATAP SINGH about this matter and try to meet them then he tolled me I AM out of city NOT in LUCKNOW when ever Mr AC Sanghi tolled me today he is in Lucknow visit and when he came here I make a call to you but no body call and not arrange my meeting with ARM sir how your responsible manager perform their duty without rectifying consumers problem only claming TA and DA and passing wrong immpression/msg in consumers mind
when ever HONDA IS THE POWER OF DREAM

pls do need full
rgds
Lalit Mohan
[protected]
Dear sir



I buyed a Honda unicorn motorcycle in[protected] vehicle no:UP 32 CS-0657, Eng No KC09E 1045469, Frame No. ME4KC09 3B98044564 Dealer Code UP 020001

Sir your dealer Beeaar Honda Lucknow workshop Manager Mr Deepak Nigam misbehaved with me when I raised my problem against my bike Honda Unicorn in the month of Dec-2009, when I give my reference that I belongs to Judiciary Family then he keep shut there mouth go away and ignore my problem, then I came to GM Mr AC Sanghi he also d'nt co-operate and just behaving like a kid,

Sir

again when i came for service at beeaar Honda dated[protected] with pick up problem then he toled me your clutch plate damaged .Sir Sir how it is possible because befour Dec 2009 I never feel such type of problem., Sir either he changed my original clutch plate or do some wrong adjustment due to which with in a month clutch plate of my bike damaged with in WARRANTY PERIOD, also when i claim my clutch plate in warranty then he want some suvidha sulk for changing free of cost in warranty and suggest me otherwise go to consumer forum,

Again When I telephonically[protected] talk to Your Company AREA MANAGER MR SHIV PRATAP SINGH about this matter and try to meet them then he tolled me I AM out of city NOT in LUCKNOW when ever Mr AC Sanghi tolled me today he is in Lucknow visit and when he came here I make a call to you but no body call and not arrange my meeting with ARM sir how your responsible manager perform their duty without rectifying consumers problem

kindly change my clutch plate and rectify my problem also instruct to there dealer's staff & your staff Mr Shiv Pratap Singh ARM -UP due to his behaviour towards consumer

kidly also reply
regards
Lalit Mohan
[protected]
Dear sir
I buyed a Honda Shine motorcycle in january 2010 from that time i have free Service am raised many complaints to your dealer named JSP Honda in chennai not a proper reseason.
Many problem will apper in with in a month.. seat, head, kicker and number plate.

Pls.reply me

Thank you
Murugan D
[protected]@gmail.com

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