FROM: - HIREN BIPIN SHAH
A/21, RASHMI SOCIETY,
ABN AMRO CREDIT CARD DEPT.
Sub.: Mental & Physical Harassment in Adding Unnecessary Charges from your end.
Ref.: AAB CARD NO. 5415 3824 0492 0621
I was shock on received of a SMS from your end regarding the bill of Rs. 6401.93 with due dated 10/08/2009. It seems that it has been practice from your end to add by hook or crook any amount to the customer. Let me put some facts for your knowledge.
On statement dated 10/06/2009, it was addition of Rs. 2500 as upgrade fee debit dated 30may2009 with service tax incl. education cess of Rs. 257.50. So total amount is Rs. 2757.50. Than on received of your statement, I had call to your customer care department on 18/06/2009 at 7.40 a.m. and talk to Rohan. He had given an assurance that your charges will be reverse.
On statement dated 10/07/2009, it was again addition of Rs. 5000 as MMT MONEY SAVER FEE with service tax incl. education cess of Rs. 265.98. So total amount is Rs. 5265.98. Then again on received of your statement, I had call to your customer care department on 28/07/2009 at 10.50 a.m. and talk with shweta. She had given transfer to other department and talk with Jay. The person was not ready to understand the facts that I had not said to any promotion department with using any of the scheme which is liable to pay any charges. After long discuss he told me that I will put the request and given assurance that your charges will be reverse.
But it seems that the charges have been not reverse and also been added unnecessary penalty or interest. Many of people had told me that ABN AMRO had a practice of cheating by way of adding unnecessary charges, so I had stop using after 13may2009.
So I request you to kindly reverse the charges and want an explanation from your end to stop giving mental harassment.
Waiting for your earliest reply.