[Resolved] Abn Amro — Insurance premium SOLD without consent amt - Rs. 13211/- | |
Hi This is to keep you informed and to seek your help in regard to the problem i am facing with ABN AMRO Bank Loan Dept. since the grant of PL of Rs. 368211/- as on 14/11/08. Even after repetitive complaints through mail and written and Face-to face i haven't recived any addressal from the banks side till now. It started out when i noticed that i was charged Insurance Premium of Rs.13211/- without my knowledge and the same was deducted from my Total loan amount. When escalated to the Loan Dept - Jay Chawla - (((Senior head of loan Dept. - Taking concerns in absence on Neetu Narula))) - he was not interested to listen to me. He was accompanied by Jatinder Shokeen - (((Business Manager - Personal Loan Dept. - Mobile# - 91-[protected]))) who states that he was on the phone line when confirmed before making me a member of the insurance coverage. As per him, Deepali Sharma ((( Tele-service - Who offered me the coverage and tried forcing me into it stating it is MANDATORY))) called up and he was on the conference line when Deepali took the YES from a female person on line as i (Munissh Ahuja) was driving the car. My Details - Munissh Ahuja. Mobile# - +91 [protected] Loan A/C# - 9495094 Serious of complaints filed - Complaint# - 3102 - 14/11/08 - Bank By Service of ABN AMRO Bank. Complaint# - Email complaining the same on 14/11/08 to - in.[protected]@in.abnamro.com - Ref# - C[protected] Complaint# - Email complaining of NO Addressal done yet PLUS Informing of receiving from the Insurance Co. sending me the certificate of Insurance date-11/11/08 delivered on 19/11/08 - Ref# - C[protected] / R[protected]/ C[protected] NOTE - ABN AMRO Loan dept. sent me the application's photocopy having my father as a nominee, who is someone I never nominate. I even sent a written document stating the same during these e-mail conversations. After these e-mail correspondence i visited the bank as NO ONE bothered to get in touch with me. In the Barakhamba Branch i met Shikha Saxena - Team leader - Customer Services, Consumer Banking, India. She convinced and assured me that i will get the complete sum refunded. She even took a written CANCELLATION application of the insurance. But unfortunately that also did not helped. Therefore, i am requesting you to look into the matter and sort it out asap. Thanks, Munissh Ahuja. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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